Process Management - AM

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Key Responsibilities Payment Screening: Oversee daily payment screening activities to ensure all transactions comply with internal policies and regulatory requirements. Review and validate payment screening alerts, ensuring accurate identification of potential risks such as fraud, sanctions, or AML concerns. Coordinate with relevant teams to resolve flagged transactions promptly and accurately. Compliance & Exception Handling: Ensure adherence to compliance standards and regulatory guidelines related to payment screening. Manage exception cases by conducting thorough investigations and recommending appropriate actions. Maintain detailed records of exceptions and resolutions for audit and reporting purposes. SLA Management: Monitor and manage Service Level Agreements (SLAs) to ensure timely processing of payment screening activities. Identify bottlenecks and implement corrective measures to meet or exceed SLA targets. Customer Service & Issue Resolution: Act as a point of escalation for complex payment screening issues and customer inquiries. Collaborate with internal stakeholders to resolve issues efficiently and maintain high customer satisfaction. System Monitoring & Escalation: Monitor payment screening systems for performance, accuracy, and potential system errors. Escalate critical system issues to IT or relevant departments and follow up to ensure timely resolution. Process Improvement: Identify opportunities to enhance payment screening processes, workflows, and controls. Lead or participate in initiatives aimed at increasing efficiency, reducing errors, and mitigating risks. Audit Coordination: Coordinate with internal and external auditors during payment screening audits. Prepare necessary documentation, respond to audit queries, and implement audit recommendations. Stakeholder Management & Collaboration: Build and maintain strong relationships with cross-functional teams including Compliance, Risk, Operations and IT. Communicate effectively with senior management regarding payment screening performance, risks, and improvements. Qualification Bachelor’s degree in Banking & finance, Business Administration, or a related field. Minimum 2-3 years of relevant hands-on experience in a banking and financial institution with specialization in Anti-Money Laundering, Countering the Financing of Terrorism, Customer Due Diligence, Enhanced Due Diligence and Know Your Customer (AML/CFT/CDD/EDD/KYC) & familiarity with SWIFT payment message structures. Strong knowledge of payment systems, AML, sanctions screening, and regulatory compliance. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and stakeholder management skills. Ability to work under pressure and manage multiple priorities simultaneously What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.