Process Management Assistant

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Title: Process Management Assistant Location: Belgrade Position Summary The Process Management Assistant supports process improvement, automation, and operational excellence initiatives across the organization. This role provides project coordination, stakeholder communication, process documentation, reporting, and administrative support to ensure the successful execution of business initiatives and continuous improvement efforts. Working closely with leadership, business stakeholders, and cross-functional teams, the Process Management Assistant helps drive organizational efficiency by supporting process analysis, maintaining project visibility, coordinating activities, and ensuring timely delivery of key objectives. Key Areas of Responsibility Support process improvement and automation initiatives by coordinating activities, tracking progress, and ensuring alignment with business objectives. Coordinate meetings, workshops, and stakeholder communications to facilitate collaboration and effective decision-making. Assist in documenting, analyzing, and optimizing business processes across multiple teams and functions. Prepare and maintain process documentation, reports, presentations, and project-related materials. Monitor project milestones, action items, risks, and deliverables to support successful project execution. Collect, organize, and analyze operational data to support process reviews and business recommendations. Assist with process mapping, requirements gathering, and validation activities with business stakeholders and subject matter experts. Prepare status updates, management reports, and executive presentations to provide visibility into key initiatives and outcomes. Manage administrative and operational activities that support leadership priorities, team coordination, and organizational effectiveness. Utilize project management and collaboration tools, including Jira and Microsoft 365, to track initiatives, documentation, and action items. Identify opportunities to improve efficiency, standardization, and overall business performance through continuous improvement initiatives. Basic Qualifications Bachelor’s degree in Business Administration, Management, Engineering, Information Systems, or a related field. Minimum 2 years of experience in process management, project coordination, business operations, administrative support, or a related role. Experience with process documentation, process mapping, and workflow analysis. Proficiency in Microsoft Office 365 applications, including Excel, PowerPoint, Word, and Teams. Experience using project management and collaboration tools such as Jira or similar platforms. Strong communication, organizational, and stakeholder management skills. Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment. Preferred Qualifications Master’s degree in Business Administration, Project Management, Operations Management, or a related field. Certifications in Lean, Six Sigma, Business Process Management (BPM), Project Management, or Agile methodologies. Experience with process modeling tools such as Adonis or similar BPM platforms. Experience supporting process improvement, automation, or digital transformation initiatives. Advanced reporting, data analysis, and presentation development skills. Experience working in a cross-functional or multinational business environment. Offers of employment are conditional upon passage of screening criteria applicable to the job. Company Benefits : Private Health Insurance Employee Referral Bonus Program Wellbeing Resources Baby Bonus Life, Accident & Disability Insurance Numerous opportunities for internal career pathing and advancement Discounts for employees at NCR Atleos partners EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.