Process Manager - Config Management

Key Responsibilities: Hands-on expertise with Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes . Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets. Design and implement continuous lifecycle management of configuration items (CIs). Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms . Responsible for process design, framework creation, and governance . Define and track Key Performance Indicators (KPIs) to measure process effectiveness. Manage new requirements and changes to SACM processes. Coordinate design work for CI and Asset discovery, integrations, and data import methods . Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness. Support related IT processes such as Change, Problem, and Release Management . Monitor, review, and support audits , ensuring compliance with standards. Provide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes. Represent SACM requirements in Demand Boards , prioritizing process-related IT developments. Evaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectiveness. Looking for Early joiners within 30 Days only Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - . Stay vigilant. Protect yourself from recruitment fraud! To know more please visit : Fraud Alert T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.