Process Quality Analyst – Operations & Controls

Job description

Inside the Role Process Quality Analyst – Non-PO Operations & Controls plays a key role in Finance, combining data analysis, process quality review, and subject matter expertise to strengthen and continuously improve the company’s travel and expense, corporate card, non-purchase order (non-PO) invoice, and payment control environment. This role analyzes operational trends, policy exceptions, audit findings, payment issues, and process performance to identify root causes, translate insights into meaningful improvements, and support accurate, compliant, and timely financial operations. As a functional process and quality owner, this position provides expertise and guidance across Finance, Travel, Shared Services, external vendors, and business partners. The role has the opportunity to influence how these processes operate across the organization, driving greater consistency, transparency, KPI visibility, effective controls, and continuous improvement across non-PO purchasing and travel and expense operations. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $95,000 – $121,000 USD Pay offered dependent on knowledge, skills, and experience. Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Own and oversee the Procure to Pay (PTP) non-PO invoice workflow, supporting consistency in invoice quality, approvals, policy adherence, and process controls. Provide governance for manual payment request processing, ensuring proper validation, standardized procedures, and risk mitigation. Serve as a subject matter expert for Concur Expense and Travel, supporting employee expense reports, itemization, allocation, policy questions, error handling, interface resolution, and payment reconciliation. Oversee corporate credit card program activities, including past-due account reviews, temporary cards, Global Pay reconciliation, fraud and dispute support, and collection-related escalations. Execute audit, compliance, and internal control activities related to travel, expense, corporate cards, non-PO payments, cash payments, personal charges, and segregation of duty (SOD) compliance. Develop, track, and analyze KPIs and reporting to identify trends, root causes, risks, policy exceptions, supplier quality issues, cost drivers, and improvement opportunities. Provide analysis and recommendations related to non-PO expenditure, travel and expense activity, corporate card usage, manual payments, and process controls supporting spending that exceeds $40M annually. Perform Shared Services oversight for credit card applications, credit limit requests, account maintenance, refunds, balance cleanup, travel booking inquiries, terminated account balances, ghost card allocations, and temporary Concur profiles. Apply structured process improvement methods to design quality assurance frameworks, KPI dashboards, control monitoring mechanisms, procedures, and cross-functional system or process enhancements. Advance the use of AI-enabled audit tools and analytical methods to sustain process quality, improve exception monitoring, and detect potential fraud indicators, policy violations, duplicate or improper payments, and control breakdowns in a timely manner. Knowledge You Should Bring Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, Data Analytics, or Supply Chain 6+ years of relevant experience in travel and expense, corporate card programs, accounts payable operations, accounting shared services, or related finance operations. Experience analyzing high-volume financial operations, expenditure activity, payment controls, policy exceptions, and operational risks in an environment with significant annual spend exposure. Demonstrated experience leading or coordinating projects, initiatives, or workstreams in a cross-functional environment. Strong analytical, problem-solving, and communication skills, with the ability to translate complex issues into structured, actionable plans. Proven ability to influence across functions, manage ambiguity, prioritize competing demands, and serve as an escalation point. Strong attention to detail, independent judgment, customer-service orientation, ethics, and integrity. An attached resume is required. Exceptional Candidates Might Have Experience supporting US Bank corporate card programs, including account maintenance, fraud/dispute support, reconciliation, and cardholder escalations. Strong working knowledge of Concur Expense and Travel, including audit reviews, expense report support, temporary profiles, travel booking support, and payment/interface issue resolution. Experience using data analytics, audit logic, exception reporting, or emerging AI-enabled tools to identify policy violations, potential fraud indicators, control gaps, duplicate payments, process defects, and improvement opportunities. Experience with SAP financial systems, payment interfaces, reconciliation processes, and DTFS or similar billing support activities. Advanced Excel, reporting, KPI dashboard, trend analysis, and root cause analysis experience. Prior experience designing, documenting, or executing internal controls, audit activities, quality assurance frameworks, and process improvement initiatives. Experience working with travel management companies, external vendors, Finance, Accounts Payable, HR, IT, Procurement, and Shared Services partners. Experience leveraging AI tools and technologies to improve productivity, efficiency, or business outcomes. #LI-AH2 #LI-HYBRID Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Portland, OR US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.