Process Support Engineer (m/f/d)

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Salary: €60.000,00 - €82.500,00 Location: Dresden,DEU You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant. This is **Process Support Engineer** position to support our Etch products, and will be focused on our customers in the Central Europe area, based in Dresden. **Main tasks and responsibilities:** - You manage customer engagement: early collaboration with R&D team to position and evaluate our new products. - You will be responsible of the process qualification of equipment after installation, optimization of their performances and cost of ownership. - You understand customer technology evolution and align with Applied Materials Product Groups on technical solution development. - You interact closely with Sales to propose and implement technical solutions to customer. - You will support Service Teams in troubleshooting of process deviation, and by providing guidance and training on process qualifications. - You follow policies to protect customer and company Intelligence Property. - You adhere to the safety and security policies, as well as quality standards of Applied Materials and its customers. **Preferred profile:** - Experience of semiconductor industry on advance production equipment - Knowledge of semiconductor integration. - Master or PhD in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field with professional experience, ideally including customer interaction. - Fluent in English. - You build and maintain customer satisfaction through clear, consistent communication and responsiveness. - You work within a team in a culturally diverse organization. - You are willing to travel to other customer sites or Business Unit (~25% of the time, with potential spike up to 40% depending on business needs). **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 25% of the Time **Relocation Eligible:** Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.