Processing and Project Specialist

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Working at Howden Re At Howden Re, we’re on a mission to do things differently. Our no silo approach, elite team, and clear focus on innovation and relentless execution means our clients are at the heart of all we do. As a big 4 global reinsurance broker, we deliberately avoid the one-size-fits-all approach, committing to creating bespoke solutions that address the unique challenges of a modern and dynamic marketplace. Our team is empowered to drive progress, creating opportunities for career and personal development, unlocking new value for clients, fostering long-term partnerships, and using the collective power of Howden to change how the world sees risk and insurance. When you join Howden Re, you become part of a vibrant and entrepreneurial workplace culture that prioritises collaboration, ownership, and shared success. Here, your contributions will directly impact our mission to be the global partner of choice in reinsurance and strategic advisory. Be a part of Howden Re's exciting journey. Together, we are shaping the future of reinsurance. The Role This role sits within the Operations and Processing functions, supporting end-to-end post-placement activities, ad hoc operational projects, and system adoption across key platforms including counterparties management systems and broking platforms. This position plays a critical role in ensuring operational continuity, strengthening processing capability, and driving consistency across regions during ongoing platform and operating model evolution. This role is well suited to someone with strong systems aptitude and a pragmatic, delivery-focused approach, who is comfortable acting as a hands-on subject matter expert and supporting teams across multiple regions. What will you be doing? Deliver end-to-end processing across facultative, treaty and some binder business, from receipt through to payment with limited claims exposure. Provide Global XB training and support, including hands-on guidance, troubleshooting and query resolution. Participate in system testing and validation, including new fields, document types and workflows. Deliver ad hoc operational and project support, including issue resolution and pragmatic workarounds. Support brokerage accrual processes where required. Development & future responsibilities Support Open Twins rollout, leveraging prior experience of broking platform roll-outs to facilitate adoption. Act as a subject matter expert for Open Twins, supporting training and user queries. Assist with security reviews and counterparties onboarding for new locations and entities where required. Provide targeted processing support across regions where bottlenecks arise, including one-to-one support and process optimisation. Key capabilities: Strong understanding of end-to-end post-placement processes. Strong systems aptitude, ideally with exposure to Global XB and Open Twins broking platforms, risk processing workflows or similar platforms. Confidence acting as a hands-on subject matter expert, providing training and troubleshooting support. A collaborative approach, with the ability to support teams across multiple regions and functions. A problem-solving mindset, with a pragmatic, delivery-focused approach. Ability to work effectively across multiple time zones, ensuring responsiveness and continuity of operations. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here . What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent