Processing Associate Temp

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description We’re Hiring: Processing Associate Temp Location Details: On-site, Monday–Friday, reporting to our Tampa AOB address: 9125 Henderson Road Tampa, FL 33634 Position Schedule / Shift Monday through Friday, 8:00 AM EST – 6:00 PM EST Position Summary Processes membership and insurance account transactions, reimbursement requests, and related documentation while ensuring accuracy and completeness of all records. Responds to inquiries from members, sales representatives, and other stakeholders regarding billing, premiums, payments, cancellations, and account updates. Manages member compliments, concerns, and complaints by tracking, coordinating, and monitoring timely resolution through internal systems. Supports departmental operations through fulfillment requests, employee training, special projects, process improvements, and backup coverage as needed. Key Responsibilities Process membership and insurance transactions, account updates, and database maintenance while ensuring compliance with company procedures. Respond to member and auto club inquiries regarding billing, dues, payments, cancellations, and account issues. Manage payment processing, account reconciliations, refunds, adjustments, and discrepancy resolution to maintain accurate records. Maintain account data, prepare reports, and support problem resolution, special projects, process improvements, and employee training as needed. Qualifications Required Education High School Diploma or equivalent Experience Processing transactions and posting to appropriate accounts. Investigating and resolving sometimes complex processing problems. Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages. Performing data entry duties and accurately maintaining a 6,000 keystroke-per-hour data entry rate (data entry test will be required at time of interview). Knowledge and Skills Utilize computer systems to perform data entry, maintain and audit records, and support business processing operations. Process transactions accurately while meeting established productivity, quality, and timeliness standards. Gather, verify, code, and maintain data; prepare reports and perform basic mathematical calculations. Draft routine correspondence and communicate effectively with coworkers, customers, and the public, including by telephone. Train and support staff on departmental procedures and operational requirements. Adapt to business needs by rotating across functions, operating standard office equipment, and completing required training. Safely lift and move materials weighing up to 50 pounds as needed. Preferred Qualifications Perform monetary transactions, account adjustments, and related data entry with accuracy. Apply basic insurance knowledge and exercise sound judgment when making decisions within established policies. Communicate effectively with customers and stakeholders through frequent telephone interactions. Read maps and maintain flexibility to work extended, irregular, weekend, or holiday schedules as needed. Work Environment Reports Monday–Friday to our Tampa AOB address: 9125 Henderson Road Tampa, FL 33634 May require sitting for extended periods. May require stooping and bending in order to perform filing functions. Compensation & Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Hourly rate: $14.42–$16.02 per hour, depending on location. Job Posting Period This position is expected to remain posted through September 25, 2026; however, it may close at any time once a qualified candidate pool is identified. #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.