Processing Center Specialist

Job description

📬 ABOUT STABLE Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 15,000+ companies like Brex, Doordash, and Gusto use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors. The rules that regulate US entities were written in the 1800s. Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster. These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography. We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster. We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs. Our business is at an inflection point. We’re growing quickly with a product people love and we’ve proven we can service companies of all stages and industries — from early-stage startups to publicly traded companies in industries like technology, logistics, and property management. This is an opportunity to join an early-stage startup as one of the first employees and do work that directly impacts the future of how companies are built. 👩‍💻👨‍💻 Role As a Processing Center Specialist, you will be at the heart of our mail operations, ensuring that our customers’ physical mail is processed accurately and efficiently. You will be one of the first employees in our Dallas processing center and will play a critical role in maintaining the reliability and quality that our customers depend on. You will handle everything from receiving and uploading incoming mail to fulfilling special customer requests, aiming to exceed customer expectations. Stable is growing rapidly, and so is the volume of mail we manage for our customers. You will work with our team to ensure incoming mail is processed swiftly and accurately. This is an exciting opportunity for someone looking to contribute to the foundation of Stable's mail operations in a hands-on role. A few of your responsibilities will include: - Manage incoming mail — Receive, sort, and upload incoming mail into Stable’s software system. Fulfill customer requests, such as scanning, shipping, shredding, and returning mail. - Maintain processing center operations — Safely operate mail processing equipment, track inventory, and report any issues. - Optimize facility processes — Identify areas for improvement in mail handling processes and collaborate to enhance efficiency This role is ideal for someone who enjoys working in a fast-paced environment and has a strong attention to detail. As we grow, you'll play a key part in building the foundation of Stable’s mail operations. 😀 WHAT YOU VALUE - Be human: Lead with empathy, act with authenticity, and enjoy what you do. - Stay curious: Invent novel solutions by asking why, listening, and tinkering. - Act quickly with purpose: Focus on what matters, iteratively improve, and move urgently towards the goal. - Insist on exceptional outcomes: Strive for excellence and take ownership over the outcomes you deliver. - Exceed customer expectations: Create delightful experiences with each interaction. ✅ WHAT YOU'LL DO - Accept and unload incoming mail, including lifting, carrying, and moving envelopes and packages - Sort incoming mail, applying barcodes and labels for efficient processing and tracking - Fulfill customer requests through Stable’s software, including: - Opening, scanning, and uploading mail contents into Stable’s systems - Forwarding and returning mail to customers via courier services - Endorsing and depositing bank checks - Shredding mail - Enforce package weight limits and mail processing procedures, adhering to company policies at all times - Prioritize tasks effectively to ensure mail is processed on time - Operate mail processing equipment, such as package scales, document scanners, and label printers - Perform routine maintenance on equipment and coordinate technical support or repairs when needed - Track and manage inventory levels of processing supplies, including barcode labels, shipping labels, envelopes, and packing materials - Communicate clearly with team members and supervisors, providing regular updates on processing activities and escalating any issues as they arise - Promptly resolve customer support requests escalated by Stable’s customer experience team - Maintain positive interactions with external vendors, including courier and shredding services - Identify and report any discrepancies, damages, or issues with mail and deliveries to ensure timely resolution - Recommend and implement process improvements to enhance processing center efficiency ✨ REQUIREMENTS - High school diploma or equivalency certificate - Experience working in a mailroom, inventory management, warehouse, or processing center environment is a plus - Able to work in person Monday through Friday from 12:30 PM to 9:00 PM (please note, the shift hours may change from time to time as business requires) - Strong attention to detail and commitment to accuracy in all tasks - Ability to operate processing center equipment, such as document scanners and label printers - Effective communication skills for interacting with team members, supervisors, and third-party vendors - Strong organizational skills with the ability to prioritize tasks and meet deadlines - Able to perform physical tasks, including lifting and carrying mail and packages up to 30 lbs - Familiarity with using software systems for tracking and managing tasks - Able to work independently and as part of a team in a fast-paced environment 🎁 WHAT WE OFFER - Competitive salary 🚀 - Up to 3 weeks of PTO per year and 10 or more paid holidays per year 🏖 - Healthcare benefits 🏥