Product Communications

Job description

This is why we need you It is so important that we deliver an exceptional internal communication service and support to our circa 1,300 global client base. That’s where you come in. We need an experienced and innovative B2C / Prosumer / internal marketing professional to drive the highest level of uptake across all of our products among end-users. Your job is to own a strategic approach to creating and executing internal marketing campaigns that our account management teams can version and execute within our client’s environment. Reward Gateway is different from other employee engagement solutions. We don’t rest until our clients get the highest adoption and ROI of the solutions they partnered with us to deliver. What you’ll deliver A comprehensive multi-channel communications toolbox; comprising digital and non-digital initiatives that can be tailored for different employee demographics. Set the end-user global comms strategy, working with cross-functional teams to align initiatives to business and client objectives. Coach the client-facing teams on how to deliver best-in-class internal comms programs for their clients. Manage tests, trials and pilots of new comms methodologies together with our clients. Build success targets for uptake of products and deliver reports against a goal. You will have a passion for communications. You will be someone who has experience of B2C marketing or employee/internal communications. You will have the ability to manage a number of projects and have a creative eye. This is what we do We create products for HR. Products that are innovative, easy to use and deliver high engagement for every one of our clients. High engagement is what makes our clients happy and that client number is growing fast. We currently work with over 1,300 companies including American Express, Groupon, Yahoo!, IBM, and McDonald’s. Each client uses our core product SmartHub, an employee engagement platform which allows them to build an employee experience unique to their organisation. We strictly “solve for HR,” if you ever join us you’ll hear us say that a lot. HR are our customer, we understand their world and their world only, we care passionately about what they achieve in their role, and we’re here to help them. This is why the world needs us Ever had the Sunday night feeling of dread knowing you’ve got to get up for work the next day? We see a world where people expect more from work. A world where everyone can expect to be challenged, be inspired and feel valued. And we believe in that world, amazing things will happen. Organisations will grow stronger, and people will be happier. We want to make the world a better place to work. This is why some people love working here We work hard, and we play hard. We are passionate about what we do, and it shows. You’re part of a family here. If you walked into our office, you wouldn’t know who started last week, who has been here 10 years or who is in which department, we all sit and work together. Everyone is willing to help, no matter what your question is. It’s rare to find a company where everyone is so genuinely kind and helpful. You’ll make lifelong friends here. Two of our values are “Be Human” and “Love Your Job.” No one is ever just a number at RG; we celebrate our differences and learn from each other. We produce better results when we work together and embrace each other’s strengths and are honest about our weaknesses. This is why some people hate working here We are a fast-growing company in a fast-growing market, and we're hugely ambitious. If you don’t like rapid change and lack of a highly-structured schedule, we might not be for you. Our product constantly adapts, so our employees need to as well. You may spend countless hours on projects only to reprioritise in minutes and scrap the whole thing. You need to be comfortable with being uncomfortable because we don’t believe failure is only an option, but essential to the process of innovation. You won’t always be able to talk to your manager or project team face to face as they may be off in another time zone at one of our other offices across the globe. If your team is in Australia, and you forget to turn off the alerts on your phone, you may be woken up in the wee hours of the morning because they’re still working. This is not a 9-5 job, and a 24/7 global business isn’t for everyone! We understand that Reward Gateway’s culture is not one size fits all, and we don’t take it personally! This is how we take care of you 25 days holiday plus 10 public holidays with the option to buy or sell an additional 5 Private Medical Insurance covering medical, dental and vision We'll match 401k contributions of up to 5% of your salary Employee Share Ownership Family/ Parental Leave Life Insurance Commuter Benefit Wellbeing Choice - Money to spend on wellbeing activity of your choice which includes mental, physical and financial Employee Assistance Program SmartSpending (of course!), offering exclusive savings on shopping and services Bonus if you suggest someone who we hire Free breakfast items and soft drinks Free sight tests Bonus if you get married or have a civil partnership Bonus if you have or adopt a child Flexible Working 6 month unpaid sabbatical after 5 years Blood Donor Days Volunteer Days All your information will be kept confidential according to EEO guidelines.