Product Delivery Lead

Job description

### Core Responsibilities - Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle - Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery - Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment - Identifies, tracks and eliminates team impediments and process bottlenecks - Resolve and escalate cross-team issues and blockers early, before they affect the schedule - Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations - Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan - Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan - Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement - Establish communication plans and provide frequent updates to all internal and client stakeholders - Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling - Recommend internal process, policy, and quality improvements - Foster a culture of teamwork, collaboration, proactive and positive communication ### Required Qualifications - Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline - 3-5+ years delivering software development and related IT projects across multi-faceted teams - Demonstrated experience managing multiple concurrent work streams across a program or major clients - Experience working with both enterprise-level clients and fast-moving agile projects - Experience interfacing with external and internal stakeholders, SMEs and C-level personnel - Experience translating business processes, architecture discussions and requirements into clear deliverables - Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used) ### Desired Skills - Strong leadership, decision-making and problem-solving skills - Polished communicator: well organized, detail oriented and hands on - Ability to turn client issues and requests into clear deliverables and well-structured plans - Eagerness to learn how the platform works technically and how merchants use it - Comfortable in a fast-paced, entrepreneurial environment - Experience within the payments and/or financial services industry a plus - Experience with hands on coding is a plus