Product Design Director - Doctors & Clinics (100% Remote-friendly, Poland)

Job description

WELCOME TO THE GOOD SIDE OF TECH 👋 You might have heard about us, but with a different name: ZnanyLekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human? DOCPLANNER AT SCALE We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago. At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement. We could tell you about us, but we will let our reviews on Glassdoor https://www.glassdoor.es/Overview/Working-at-DocPlanner-EI_IE1071394.11,21.htm?countryRedirect=true speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us https://bit.ly/3xwnSAk. AND WHY SHOULD YOU JOIN US? Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs. We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly. THE OPPORTUNITY A doctor told us: "I used to see 13 patients a day and felt exhausted. Now I see 20 without feeling tired." Another: "I forget the tool is even on. I just focus on my patient." That's what we're building toward. Not better software — a clinic that runs itself, so the people inside it can focus entirely on care. Docplanner already supports 300,000 doctors across 13 markets and facilitates more than 20 million appointments every month. As we evolve into an AI-powered operating system for healthcare, our opportunity is much bigger: our current markets alone represent a potential reach of five million doctors. We’re looking for the design leader who will shape that future—creating the products and experiences that help doctors run their practices and deliver better care. THE ROLE You'll lead design across the full experience of doctors and clinics on Docplanner: the practice management tools they use to run their day, the AI layer that assists them during consultations and beyond, and the way they discover and grow on our platform. You'll hire and shape your own team from the ground up. You'll work shoulder-to-shoulder with engineering and product leadership as a true peer — not a service to them. You'll spend real time with the people who use what you build, extracting what they can't quite articulate, and turning it into something so simple it disappears into the work. The people using what you build chose medicine, not software. They should never feel the difference. WHAT WE'RE LOOKING FOR - You start from the problem, not the pixels. You can tell the difference between a screen that looks finished and an experience that actually works — and you care far more about the second. You've shipped things that were beautiful and still failed, and you don't want to repeat that. - You lead through the work, not from a distance. You don’t need to be the person designing every screen, but you can raise the quality of a solution through sharp critique, clear product judgment, strong examples, and a deep understanding of what good design looks like in practice. - You prove it with users. Your own taste isn't enough for you. You put work in front of the people who'll use it, watch where they get stuck, and you've changed or killed your own ideas because the evidence said so. "I think it's good" isn't the bar — "it solved the problem" is. - You think in behavior, not just interfaces. You understand why people do what they do — the habits, the anxieties, the shortcuts they take when no one's watching. You design around real human psychology, not idealized flows. This matters now; it matters even more as AI reshapes what an interface even is — from screens people click through to systems that adapt, anticipate, and respond. You're energized by that shift and already thinking about what design means when the product starts meeting the user halfway. - You've led design for a real product. Not a portfolio of concepts — something people depend on day to day, ideally complex and multi-user, where a wrong call has real consequences. You've owned a significant product area end to end. - You've grown designers and raised the bar for the function. You've managed, coached, or developed strong designers, set a high standard through the work itself, and left teams better than you found them. - You can show impact, not just artifacts. You can point to a problem you took on and what changed because of it — steps removed, confusion gone, time handed back, a number that moved. - AI is part of how you work — how you think, prototype, and lead. Not a tool you're still making your mind up about. You don't need to come from healthcare, and you don't need to tick every line above. If most of this sounds like you and you've got work to show for it, we want to see it. WHY NOW We’re rethinking design in this area from scratch. No inherited decisions to defend, no incumbent way of doing things to protect. The scope will grow with you. Our ambition: 1 billion patient visits supported every year within the next decade. Every unnecessary step removed, every moment of confusion eliminated — it compounds. Show us your portfolio. We care about how you think. WHAT SUCCESS LOOKS LIKE Six to twelve months in, here's what "good" looks like: - The goals move. The doctors and clinics using what your team builds get through their day with less friction — fewer steps, fewer support tickets, more time with patients. You can name the outcomes you're driving and show real progress against them. - The experience is something people stop noticing — not because it's plain, but because it just works. You've spent real time with doctors, you know exactly where it breaks today, and those broken parts are getting fixed and validated with the people who live in the product, not signed off in a review. - You know what's working and can prove it. You don't wait for someone else to tell you whether a release landed. You've built a habit — in yourself and your team — of closing the loop: what did we ship, what changed, what didn't. You're comfortable with product metrics, you pull your own data or pair with analysts who do, and you use what you learn to decide what to do next, not just to report what happened. - You've built a team that ships value and wants to stay. The designers you hire are doing the best work of their careers, they own their problems end to end, and they're shipping things that matter instead of polishing things that don't. The bar is high and the team is energized by it, not worn down. BENEFITS: - Share Options plan True flexibility and work-life balance - Remote or hybrid work model with or hub in Warsaw; - Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly); - 20/26 days of paid time off (depending on your contract); - Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate). Health comes first - Private healthcare plan with Signal Iduna https://www.signaliduna.pl/for you and subsidized for your family. - Multisport card co-financing for you to have access to sports facilities across Poland. - Access to iFeel https://ifeelonline.com/, a technological platform for mental wellness offering online psychological support and counseling. Keep growing with us - Free English and Spanish classes. We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other. “We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO