Product Designer - AI Agents

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall:** We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. **Want to know more about the team?** [Design at Aircall →](https://www.notion.so/Design-at-Aircall-31e7e6edac10804baa2ef1ef73967386) **What will this role do?** We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you. ### Responsibilities: - Design intuitive setup and configuration experiences for Aircall's AI voice and messaging agents - Partner closely with a Staff-level designer and cross-functional teams — including engineers and PMs — to execute on roadmap projects such as AI voice agent evaluation, frameworks, and AI Actions (e.g., booking, refunds) - Monitor and give feedback on proof-of-concepts being spun up across the team, bringing strong design instincts and a fast feedback loop to a high-tempo build environment - Contribute to navigation improvements and self-service experiences that help customers configure and get the most out of Aircall's AI products - Share inspiration and learnings from AI tools you're experimenting with, and actively push the design team forward in how AI is used in the design process - Collaborate proactively across design, engineering, and product - Learn and build within Aircall's design system, taking on ownership of AI agent experience ### Your Profile: - We value people who are collaborative and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. - Not afraid to speak up if the user experience doesn’t look quite right, no matter how big or small - Testing out the latest AI tools and has integrated AI in their design workflows and habits - Enjoys partnering with engineers and PMs, especially in person - 1-3+ years of design experience with an emphasis on at least 1 year of full-time experience in-house at a company building product - Professional proficiency in English — written and verbal - Technical acumen is a plus