Product Designer — AI UX / Product Experience

Job description

Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M PRODUCT DESIGNER — AI UX / PRODUCT EXPERIENCE Location: SF (hybrid Tuesday-Thursday) About Vapi (/ˈVɑːpi/): We're creating the shift to voice as humanity's default interface. We're the most configurable platform for deploying voice agents. We've grown to over 1M developers, adding thousands every day. Try talking to Vapi now! WHY WE'RE HIRING THIS ROLE We're building the next generation of AI product experiences and need someone who shapes product direction, not just executes on it. We want a designer who can help us see problems in new ways, raise the quality of our thinking, and create clear, high-leverage product experiences in a fast-moving AI environment. WHAT YOU'LL DO 30 Day: Go deep on our complex, technical workflows. Understand the product surface end to end and how customers actually use it. 60 Day: Own an ambiguous problem area outright. Partner closely with engineering and product to turn it into a clear direction, and ship high-quality work quickly and iteratively. 90 Day: Contribute novel ideas and patterns that help define how AI-native workflows should work in practice. Be a voice that raises the level of the team, not just execution capacity. WHO YOU ARE - 5+ years experience: Exceptional candidates with less considered case by case - Exceptional taste: You bring product and design judgment, not just solid execution; strong fundamentals and a modern design sensibility - AI-Forward: You design with and around AI-augmented workflows, not just for AI products - A rigorous thinker: You frame ambiguous problems clearly and ask sharp questions before jumping to solutions - A systems thinker: With range, not at the expense of creativity and product insight - B2B / enterprise background: You've designed for enterprise or B2B products, not legacy enterprise software (think Linear or Vercel, not Salesforce, Workday, or Microsoft) - Comfortable with complexity: You're at home designing highly technical products and workflows - Fluent in AI: You have up-to-date intuition for AI products, tooling, and workflow design - Provably original: Your work has introduced new ideas, patterns, or ways of thinking to a team - Fast in fast-moving environments: You've designed and shipped inside iterative, high-velocity product orgs Strong Candidates May Also Have: - Experience at companies known for distinctive product craft or novel UX patterns (Linear, Vercel, and similar next-gen AI product companies) - Experience designing AI-native, workflow-heavy, or developer-facing products - A track record of shipping in ambiguous, high-ownership environments - A portfolio that shows both strong thinking and real execution - Technical fluency, whether from a CS background, building your own tools, or years on developer-facing products Not A Fit If: - Primarily a mobile or consumer designer with no pull toward complex B2B - Bootcamp-only design background with no broader technical grounding - No prior tech industry experience HOW WE'LL EVALUATE THIS ROLE - How you think through ambiguous problems - Whether you bring genuinely new perspectives - Whether you can translate insight into shipped product quality - Whether your work raises the bar for the team WHY VAPI - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: Peak XV, Kleiner Perkins, Bessemer, M12, YC WHAT WE OFFER - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: Take what you need - More: Catered meals, transportation, gym, and a $10k annual L&D budget