Product Designer II

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description What Does Success Look Like We are looking for an India-based Product Designer II with 2–4 years of relevant product design experience in software, SaaS, enterprise platforms, startups, agencies, freelance product work, internships, campus placements, academic projects, bootcamps, or equivalent practical experience. In this role, you will contribute to enterprise software experiences using Sprinklr’s design system, AI-first workflows, and emerging agentic design patterns, where software can understand user intent, recommend next steps, and help users move from insight to action more efficiently. You will partner with Product Management, Engineering, QA, senior designers, design systems, and global stakeholders to create user flows, high-fidelity designs, prototypes, and interaction models that are intuitive, trustworthy, accessible, and easy to use. The ideal candidate is building strong product design judgment, communicates clearly, and is comfortable working across Product, Design, Engineering, and QA in a distributed environment. They should have practical exposure to modern AI-powered experiences through shipped work, internships, academic projects, personal exploration, startup or agency work, or similar hands-on experience. They should be able to support research activities such as user interviews, usability testing, workflow reviews, competitive reviews, or synthesis of customer insights, and translate those insights into clear, usable design solutions. They should understand core principles of usability, interaction design, accessibility, human-in-the-loop experiences, and agentic systems, while looking to senior design partners for guidance on complex product strategy, system-level decisions, and broader experience direction. What You’ll Do Use Sprinklr’s design system, product patterns, and AI-first tools to create clear explorations for enterprise workflows. Partner with senior and principal designers to understand user needs, identify opportunities for intelligent assistance , and translate direction into well-structured user journeys. Bring designs to life through clickable prototypes, interaction flows, and lightweight motion studies that show how users move through AI-powered and agentic experiences. Apply reusable design system components to support consistency, clarity, accessibility, and polish across assigned product areas. Build strong working relationships with Product Managers and Engineers. Understand requirements, gather feedback, clarify user needs, and respond to implementation questions or design issues with support from senior design partners when needed. Participate in user research and user experience activities, including client interviews, usability testing, workflow reviews, and observation of users on the platform. Help translate research insights into design decisions, including opportunities for AI assistance , automation, user control, and human oversight. Collaborate with senior and principal designers early in the design process, gather input, and align on a clear design direction. Be open to feedback and critique, and communicate approved design decisions clearly to Product Management, Engineering, and other stakeholders. Submit designs for review, incorporate feedback quickly, and continue refining the work until it is clear, usable, technically feasible , and aligned with the intended user outcome. What Makes You Qualified 2–4 years of relevant product design experience, or equivalent practical experience, contributing to software, SaaS, enterprise platforms, startups, agencies, freelance product work, internships, campus placements, academic projects, bootcamps, or similar hands-on design work. Practical exposure to artificial intelligence (AI) tools or AI-powered user experiences, with a working understanding of agentic workflows, intelligent recommendations, automation, explainability, user control, trust, and human-in-the-loop patterns appropriate for a mid-level designer. Experience participating in or supporting user research, such as interviews, usability testing, competitive reviews, workflow analysis, or synthesis of qualitative insights into design recommendations. Strong fundamentals in product design, including user journeys, interaction design, information hierarchy, usability, accessibility, visual design craft, and storytelling from a user perspective. Nice to have: exposure to service design thinking, including journey mapping, service blueprints, frontstage and backstage workflows, and cross-functional moments that shape the full customer and employee experience. Ability to work in fast-paced environments, adapt to changing priorities, move from concept to high fidelity quickly, and make steady progress when problems are ambiguous or complex. Creative, curious, and open to critique, with the ability to explore multiple directions, explain design tradeoffs, and refine work based on feedback. Strong problem-solving skills with the ability to work through interaction challenges, ask thoughtful questions, identify risks or edge cases, and make practical recommendations with guidance when needed. Clear written, verbal, and visual communication skills, including the ability to present design rationale, progress, and open questions to designers, Product Managers, Engineers, QA, and stakeholders. Comfort collaborating across distributed teams, including India-based peers and global stakeholders, through clear documentation, async communication, design reviews, and practical handoff artifacts. Empathy for user needs, especially in complex enterprise environments where clarity, trust, efficiency, accessibility, and reducing cognitive load are essential to creating painless user experiences. A portfolio with 2–4 case studies that demonstrate software product design, user interface (UI) patterns, interaction design, user flows, wireframes, visual design craft, iteration, design-system usage, and clear problem-solving from user need to final solution. Proficiency with Figma and familiarity with FigJam , Figma Dev Mode, design systems, modern prototyping tools, and collaboration workflows used for critique, stakeholder alignment, and engineering implementation. Familiarity with product delivery and documentation tools such as Jira and Confluence, including handoff notes, design QA, acceptance criteria support, and collaboration with Product and Engineering. Experience using AI-assisted design, prototyping, research, synthesis, workflow-mapping, or content-generation tools to explore ideas, evaluate alternatives, and improve the speed and quality of design work. Working knowledge of design systems and how to apply shared components, patterns, accessibility guidance, and product conventions consistently. Background in enterprise software, B2B SaaS, customer experience, service, marketing, insights, analytics, workflow automation, or adjacent product areas is helpful but not required . Join us on this design journey where creativity, user empathy, research, service design thinking, practical AI-first innovation, and strong product craft come together to improve productivity and simplify enterprise experiences across the Sprinklr platform. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here . To learn more about all-things-Sprinklr, visit our candidate resource hub here . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.