Product Designer, Payments

Job description

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Payments team works across product, engineering, design, and finance to build the financial infrastructure that makes OpenAI’s products accessible to consumers and enterprises around the world. As AI introduces new ways for people and organizations to work, the team is defining how to support and monetize emerging forms of product usage, from usage-based pricing to agentic work. We’re building the foundational systems that help OpenAI products deliver clear, reliable, and scalable payment experiences while ensuring that this powerful technology is deployed responsibly. About the Role In this role, you’ll lead design for one of OpenAI’s most foundational product areas: the payments and monetization infrastructure that supports our consumer and enterprise products. You’ll partner closely with product, engineering, and cross-functional teams to shape how customers understand, manage, and pay for entirely new kinds of AI usage. Your work will extend beyond traditional checkout and billing. You’ll help define the systems, frameworks, and experiences behind durable pay-as-you-go models, Codex usage, and agentic workflows, translating complex business and technical requirements into intuitive experiences. As a product designer in a highly ambiguous and rapidly evolving space, you’ll influence both product strategy and the underlying infrastructure that OpenAI products depend on. This role is based in our San Francisco HQ. We offer relocation assistance to new employees. In this role, you will: - Lead the design direction for foundational payments, billing, and monetization experiences across OpenAI’s consumer and enterprise products. - Design and ship high-quality, end-to-end product experiences, from early systems and interaction concepts to high-fidelity prototypes and production-ready designs. - Shape the infrastructure and product frameworks that support emerging AI usage models, including pay-as-you-go, Codex usage, and agentic work. - Partner closely with engineering, product management, finance, and design peers to define long-term platform strategy, influence the roadmap, and prioritize near-term execution. - Translate complex platform dependencies, financial logic, and technical constraints into clear, trustworthy, and scalable user experiences. - Engage in user research to understand how individuals and organizations evaluate pricing, track usage, manage billing, and make purchasing decisions. - Contribute to and evolve the design systems, patterns, and principles that bring consistency to payments and monetization across OpenAI products. - Help establish the design culture for a growing, foundational product area. You might thrive in this role if you: - Are a strong systems thinker who can connect user experiences to the underlying platform, business logic, and technical architecture. - Have experience designing complex, infrastructure-adjacent, platform, or enterprise product experiences. - Have strong UX/UI and interaction design skills, with a high bar for quality, clarity, and craft. - Are comfortable leading an ambiguous product area, developing a clear vision, and shaping a roadmap alongside product and engineering partners. - Can explain complex decisions and tradeoffs clearly to technical, business, and design stakeholders. - Enjoy solving problems where scalability, reliability, and long-term product coherence matter as much as the immediate user experience. - Are excited by defining how customers understand and pay for emerging AI products and behaviors. - Have experience with payments, billing, pricing, monetization, or usage-based products, or are eager to apply strong platform-design experience to those challenges. - Can work within, improve, and contribute to a shared design system. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.