Product Development Sample Support Supervisor

Job description

Position Overview The Product Development Sample Support Supervisor is responsible for overseeing and supporting the day-to-day operations of the Product Development Sample process. This role ensures samples are accurately tracked, reviewed, organized and managed to improve merchandise quality. The Supervisor acts as a leader for the PD Sample Coordinators, providing guidance, support and effective problem-solving while partnering closely with the PD Sample Manager, merchants, vendors and cross-functional teams. The goal of this role is to maintain a consistent, efficient and reliable PD Sample process that reduces merchant workload and allows them to focus on other business needs. This is a working supervisor role that leads the team while also contributing directly to the PD sample tasks. A Day in the Life Team Leadership & Support Provide day-to-day guidance and support to the PD Sample team Set clear expectations for workload, accuracy, timelines and quality standards Prioritize daily and weekly workloads to meet business needs Delegate tasks effectively across coordinators to support workload balance and efficiency Serve as the primary contact for issues related to sample tracking, timing, quality, or workload constraints Train and educate new PD coordinators on sample process, tools and best practices Coordinate Sample Flow and Coordination Ensure Pre-Production (PP) and Top of Production (TOP) samples are: Received on time Properly tagged and logged Accurately tracked in sample tool Reviewed and documented correctly Monitor sample status and approvals to ensure no gaps or delays in the review process Validate that sample feedback and approvals are communicated clearly and timely to vendors Oversee consistent purging, storing and/or donating of samples Support Quality Process Review Support and oversee quality checks, ensuring coordinators consistently review the following, including but not limited to: Color accuracy and consistency Weight, construction and hand feel Finishing and craftsmanship Assist with sample reviews when issues or discrepancies are identified Ensure quality callouts are documented, communicated and followed through Partner with merchants to review and clarify quality concerns or feedback Apply product knowledge to understand and assess product from a construction perspective System & Data Maintenance Ensure coordinators consistently and accurately enter sample data into internal sample tracking tool Support in testing and provide feedback on tools under development with IT with PD Sample Manager Lead efforts to ensure images, documentation and approvals are uploaded and maintained properly Identify process gaps and recommend improvements Cross-Functional Collaboration Develop and maintain working relationships with cross-functional departments and vendors with a full understanding of the product development sample process Act as the primary point of contact for PD Sample Coordinators ` Partner with Corporate Facilities to maintain organization, storage, and effective use of physical sample space Represent the PD Sample Coordinator team in meetings as needed You'll Come With 3+ years of product development, sample management, or related experience Prior experience leading a team Proficiency in Microsoft Office Experience with PLM or sample tracking systems preferred BA degree preferred Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Compensation Range: $65,000.00 - $80,000.00