Product Director - Guarantees

Job description

End Date Thursday 10 September 2026 Salary Range £92,701 - £109,060 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary The Product Director - Guarantees will be a senior member of the Core Trade product team, responsible for the delivery of the Guarantees product set, including strategy, product development, portfolio performance, pricing, risk management, controls and governance. The role will act as a recognised internal and external product lead for Guarantees solutions and trade insight. It will work closely with Sales, Coverage, Operations, Solutions Development & Innovation, Credit, Risk and external trade bodies to deepen market share, simplify client access and ensure the product suite remains relevant, resilient and aligned to risk appetite. Job Description As part of Transaction Banking Product, Trade and Working Capital product provides a diverse range of commercial banking solutions to businesses of all sizes, in the UK and internationally, including Trade Finance, Export Finance, Invoice Finance and Asset Finance solutions. These solutions are grounded in an in-depth understanding of clients, a passion for enabling businesses to efficiently manage liquidity, complete payments, mitigate risk, fund trade flows and support growth. Core Trade, including Documentary Trade and Guarantees, is a critical enabler of the ambition to become the Best Trade Bank for our customers. The product suite is both well-established and undergoing rapid transformation, with growth dependent on technological advancement, industry leadership, effective commercialisation and strong risk and governance disciplines. We are recruiting a Guarantees Product Director to provide senior product leadership across the Guarantees product portfolio. The role will lead the design and implementation of go-to-market strategy, shape the product roadmap, optimise client outcomes and deliver Lloyds Banking Group business objectives across the short and medium term. Key accountabilities • Define, maintain and deliver the Guarantees product strategy, roadmap and annual business plan, using market data, client insight and management information to inform prioritisation and decision-making. • Lead the go-to-market strategy for Guarantees, identifying growth opportunities and supporting BCB and CIB clients to access products in a simpler, more streamlined way. • Own and develop the Guarantees product portfolio and pricing strategy, including continuous improvement of propositions, pricing design, client outcomes, product performance, profit and balance sheet objectives. • Manage portfolio levers to deliver agreed volume, income, return and growth targets, while ensuring decisions remain aligned to customer needs, regulatory requirements and Group risk appetite. • Build and maintain product governance documentation, process maps, product control frameworks and evidence that products meet or exceed governance standards. • Oversee product risk management across operational risk, credit risk, fraud, financial crime, conduct, regulatory and compliance dimensions, ensuring timely identification, escalation and remediation of issues. • Manage and maintain credit policies related to Guarantees products, working collaboratively with Credit, Risk and other partners to ensure policies remain clear, proportionate and commercially effective. • Sponsor or act as senior product representative on relevant change initiatives, working with Solutions Development & Innovation and technology partners to develop fit-for-purpose digital solutions. • Re-engineer existing products to simplify processes, reduce cost to serve, improve service resilience, strengthen controls and expand distribution. • Provide senior subject matter expertise to Coverage, Sales, Operations and other stakeholders, including training, deal support and clear articulation of complex product, risk and regulatory themes. • Represent Lloyds externally through appropriate trade bodies and industry forums, ensuring the Group is well represented within the wider Trade community. • Lead, coach and develop colleagues within the product team, creating an inclusive, high-performing environment and supporting individual development. Key performance indicators Area Measures of success Financial delivery Achievement of relevant income, volume, profit, return and balance sheet objectives. Build the business Delivery of agreed product strategy, annual business plan, product roadmap and growth initiatives. Customer outcomes Customer-focused products, improved access, enhanced proposition quality and positive stakeholder and customer feedback. Risk and governance Effective risk management, product gover nance, regulatory assurance, control effective ness and timely issue escalation. People and leadership Strong colleague engagement, effective imple mentation of Group people policies, colleague development and inclusive leadership. Capabilities, skills and knowledge • Strong understanding of Guarantees products is essential; practical experience of Documentary Trade products is also desirable. • Strong knowledge of the Group, commercial banking clients, market dynamics, industry trends and the opportunities and threats these present to customers and the bank. • Experience creating, implementing and managing strategic plans, product roadmaps and commercial plans in a complex banking environment. • Strong analytical and problem-solving skills, with the ability to use data and MI to identify risks, spot opportunities and support senior decision-making. • Strong communicator able to distil complex product, risk, technology and regulatory themes into simple, effective messages for senior and frontline audiences. • Experience influencing senior stakeholders and managing broad internal and external networks across Sales, Coverage, Operations, Credit, Risk, Technology and industry partners. • Strong risk, compliance and regulatory management capability, including awareness of product governance frameworks, control standards and credit policy management. • Experience in product development, pricing, proposition design, business case development and management of complex change initiatives. • Flair for technology, digitisation and innovation, with the ability to work with delivery partners to commercialise effective client and colleague solutions. • Experience leading and developing colleagues, building inclusive teams and creating an environment where colleagues can perform, grow and thrive. • Excellent organisational skills, report writing and Microsoft application capability, with the ability to manage competing priorities and deliver through ambiguity. What we need from you • A confident, self-motivated and high-performing product leader with a strong interest in building a growth business and delivering excellent outcomes for clients. • A collaborative leadership style, with the ability to positively influence others by demonstrating Group values and behaviours. • Commercial judgement, curiosity and the ability to balance growth, client outcomes, operational resilience, regulatory obligations and risk appetite. • A strong governance mindset, with the ability to simplify complexity and maintain effective controls across established and evolving products. • A commitment to championing diversity, customer-centric innovation and new ways of working in support of the Group purpose of Helping Britain Prosper. Inclusion and diversity We are committed to inclusion and diversity, which is central to our future and to our business success. Lloyds’ customer base is diverse, and it is critical that we build a strong team which reflects our diverse society and meets and exceeds client needs. The successful colleague will foster a highly inclusive environment, building a diverse team to provide excellent service to diverse customers while developing the careers of colleagues from all backgrounds. Being disability positive, reasonable adjustments can be accommodated in our recruitment process. Additional colleague information • Colleagues will need to remain in role for a minimum of 12 months before applying for a new role and should consult their Line Manager and the Recruitment Toolkit before applying. • We welcome referrals for external roles; only certain roles are eligible for Colleague Referral Payment. This role is not marked as eligible for referral payment. • As part of the Group commitments following ring-fencing legislation, colleagues based in the Crown Dependencies are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.