Product Educator

Job description

**At Murj, we do what we love and love what we do!** Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices? In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. **What Murj offers.** Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe. And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. **How We Work at Murj** Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj. We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. **Let us leave you with this.** If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past. **About The Role.** Murj strives to deliver best-in-class product-training, further establishing Murj as an authoritative source, industry education leader, and supportive partner. We are seeking a Product Educator who has direct experience in working with AI-enabled solutions to join our fast-growing SaaS company. The Product Education team operates with a dynamic and innovative approach, fostering cross-functional collaboration and organizational agility. This role is a key part of empowering users (Murj employees and customers) to utilize Murj’s product and its expansive feature set to the fullest potential. The ideal candidate will have a deep understanding of both SaaS education and training and the cardiovascular healthcare landscape. Candidates must be comfortable identifying top-priority tasks and working autonomously. **What You’ll Do.** - Assist users with Product Education deliverables. - Manage product release education needs, including: - Collaborate with cross-functional Product and Engineering stakeholders. - Draft release education deliverables. - Approach sensitive release timelines with agility. - Contribute to Murj’s publication cycle, including deliverable review and feedback. - Address high-priority requests from cross-functional partners. - Curate modern integrated learning ecosystem deliverables utilizing established best practices, efficiencies, approved content curation tools, and AI. **What Makes You a Great Fit.** - Ability to operate in a fast-paced software environment. - Values collaboration, teamwork, and constructive feedback. - Agile problem-solver skilled at reorienting priorities with shifting priorities and customer needs. - Aptitude for learning new software applications and utilizing AI. - Professional manner in dealing with a large customer base. - Maintains strong attention to detail. - Can independently and professionally manage project requirements. - Excellent written and verbal communication skills. **What You Bring.** - Bachelor’s degree required or equivalent experience in writing, education, or related fields. - Experience curating customer learning deliverables. - Experience working in a SaaS or healthcare technology environment. **Nice To Haves.** - Learning management system experience. - Experience curating deliverables such as images, videos, simulations, and training courses. - Proficiency in project management tools and software. - Proficiency with Adobe creative suite products. - Deep understanding of the cardiac implantable electronic device space or other cardiovascular verticals. - Deep understanding of the Murj platform and underlying data structures. **What Success Looks Like (First 90 Days).** - Independently assisting users with Product Education deliverables. - A strong understanding of the Murj platform and its expansive feature set. - Stewards product release cycles by leveraging project management tools and driving cross-functional alignment. - Core contributor to Murj’s publication cycle, including drafting, reviewing, and providing feedback on deliverables. **Location and schedule.** This position offers a remote-friendly setup. Candidates must be available during core hours (8:00 a.m. to 5:00 p.m. local time) to serve our internal teams and clinical partners. Occasional evening hours—generally starting around 10:00 p.m. ET—will also be necessary to assist with evening product releases. **Travel expectations:** 1-10%: Minimal to no travel; maybe a few meetings or events.