Product Engineer, Customer Platform

We're looking for a Product Engineer to be the embedded technical presence for our customer-facing platform, based out of our Brooklyn office. This role is ideal for a full-stack engineer who wants ownership over both the "what" and the "how" - working directly with our customer-facing team to understand pain points, then building the fix yourself. You'll work closely with our Director of Engineering and customer-facing leadership to prioritize what gets built, and with modern, AI-enabled workflows to build it fast.

Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays.

What you'll do:

Discovery & Product Ownership

• Work directly with our customer-facing team and stakeholders to understand pain points, gather requirements, and identify what's worth building next.
• Translate what you learn into clear problem framing, PRDs, and lightweight documentation.
• Own feature and workflow improvements on our customer-facing platform, end to end.

Engineering & Delivery

• Build and ship the features and fixes you scope yourself, on our Ruby on Rails and React stack.
• Use AI-native engineering workflows (agentic coding tools, AI-assisted review) as a core part of how you work, so more of your time can go toward the product half of the role.
• Maintain documentation clear enough for teammates to pick up your work if needed.

Support Engineering

• Pick up customer-facing support fixes (P2/P3) as part of your regular workload—these largely originate from the same customer-facing team you're already embedded with.
• Escalate P0/P1 issues to the broader engineering team.

Cross-Team Collaboration

• Confer regularly with our product team on roadmap overlap and technical sequencing where the platforms intersect.
• Bring prioritization tradeoffs to the Director of Engineering for final sign-off—you own the framing and recommendation, leadership owns the final call.
• Be a visible advocate for modern, AI-enabled engineering practices across the broader team.

What we are looking for

• Full-stack experience with Ruby on Rails and React in production.
• Genuine, demonstrated fluency with AI-assisted engineering workflows—we'll ask you to walk us through real examples, not describe a philosophy.
• Comfort owning a problem from a stakeholder conversation through to shipped code, and taking direct accountability for that full arc.
• Comfort context-switching between proactive feature work and reactive support fixes without losing momentum on either.
• Clear written communication—you'll be writing your own PRDs and specs.
• Ability to work independently while staying coordinated with teammates in a different location and function.

Who you are

• You use AI tooling to genuinely move faster, not as a talking point.
• You take full ownership—when a problem is yours to solve, you see it through from conversation to shipped code.
• You're comfortable balancing planned feature work against unplanned support fixes, and know how to protect focus time without dropping urgent issues.
• You communicate clearly in writing, and translate customer and stakeholder conversations into specs others can act on.
• You're energized by being embedded with a team you build for, not working at a remove from them.

If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application.

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone’s time and may discontinue conversations.

But, here at Revivn, we ALSO believe in investing in the lifetime value of each individual we meet and interact with. (We love knowing good humans and supporting them in whatever they do). We know that if it isn’t a good fit at the moment, it doesn’t necessarily mean that it won’t be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on.

For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. The salary range for a Product Engineer is expected to be between $110,000 and $150,000/year. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.