Product Experience Builder

Job description

PRODUCT EXPERIENCE BUILDER Product Dept / Full Time / Remote Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using its unified architecture and developer tools - enabling optimized workflows, connected patient experiences, and integrated healthcare data. Canvas works with customers across all care models and verticals, from direct-to-consumer virtual care to at-risk complex care and everything in between. For more information about Canvas Medical, visit canvasmedical.com http://canvasmedical.com. THE ROLE Product management is changing. The most effective product people today don't just define what should be built, they build it. As AI tools collapse the distance between idea and working software, the PMs who will shape the next generation of healthcare technology are the ones who can move from discovery to prototype to shipped solution in days, not months. At Canvas, we're not waiting for that shift to happen. We're hiring for it now. The Product Experience Builder is a new kind of role: part product manager, part builder, entirely focused on creating plugins and capabilities that make Canvas more powerful for every customer. Where traditional PMs gather requirements and hand off to engineering, a Product Experience Builder gathers insight and then builds. They build using the Canvas's SDK, AI-assisted development tools, and whatever else it takes to get something real in front of customers fast. The path from one customer to many is rarely a straight line. A Product Experience Builder may spend weeks forward-deployed with a single customer, building out an entire clinical workflow end-to-end — doing whatever it takes to get them live. Next month, a Product Experience Builder may build a plugin that unlocks opportunities for many customers because a new platform capability has been developed based on customer developer feedback. The core common concept is speed of iteration: understand the pattern, ship fast for one, build it in a way that works for many. That loop only works if the person running it has genuine product and design sense. Canvas is built from a growing collection of plugins and extensions, and without strong aesthetic and structural judgment, that kind of system can quickly become incoherent — inconsistent interaction patterns, redundant capabilities, workflows that technically function but feel disjointed to the clinicians using them. A Product Experience Builder must hold the broader design integrity of the Canvas experience in mind even when moving fast on a single customer's problem. Systems thinking here means not just understanding how plugins compose technically, but ensuring they compose into something that feels like a unified product. WHO WE ARE We are a tight-knit group with diverse backgrounds, deeply committed to our mission and our users. We believe that healthcare can serve everyone in the US more effectively and our role in doing that is to give caregivers superpowers with software. We strive to be humble, hungry, and smart — both people-smart and problem-smart. We believe success comes from optimizing for the whole, and we welcome everyone’s ideas to the table. We focus on intentional growth so we can expand our skills and apply them to accomplish new goals. We are dedicated to helping each other be our best. What You’ll Do Build, Ship, and Iterate - Use Canvas's SDK, AI-assisted development tools (including Claude Code), and other modern tooling to build and ship plugins directly. While prototypes are good for feedback, success is defined by production-ready solutions - Drive rapid iteration cycles: get real functionality in front of customers fast, learn from how it's actually used, and improve continuously - Own the full arc from discovery to deployed plugin — you are the loop between customer insight and shipped capability - Maintain a high throughput of working solutions; influence at Canvas is earned through demonstrated impact on outcomes, not roadmap ownership Build the Plugin Ecosystem - Design plugins that solve problems for many customers, not just one, thinking in terms of broadly applicable patterns and reusable building blocks - Think in systems: understand how individual plugins interact with each other, how multi-plugin solutions and agent-based workflows compose into something greater, and design accordingly - Enforce governance standards for how plugins are built, deployed, versioned, and coordinated, especially as agent-driven capabilities grow in complexity Drive Platform Evolution - Work closely with Platform Engineering to identify gaps in the Canvas platform that limit what plugins can achieve and translate field observations into concrete platform requirements - Lead efforts to deconstruct monolithic Canvas features into discrete, composable plugins enabling greater flexibility and configurability than currently sits inside the core product - Prioritize platform investments by understanding which capabilities would unlock the most leverage across the customer base - Bring a first-principles perspective to what Canvas's extensibility layer should look like in 1, 2, and 5 years Partner Across Customer-Facing Teams - Work with Support, Implementation, Sales, and Customer Experience to understand where customers are struggling, what they're asking for, and what patterns exist across accounts - Translate those signals into a prioritized view of what the plugin ecosystem most needs, balancing quick wins with foundational capabilities - Share early builds and prototypes with customer-facing teams to validate direction before investing in polish - Act as the connective tissue between what customers experience in the field and what gets built into the wider plugin catalog Shape Product Vision - Develop a point of view on where the Canvas plugin ecosystem should go: what capabilities are missing, what interactions are underserved, and what new workflows become possible with the right building blocks - Contribute to Canvas's public-facing developer experience: documentation, guides/ examples, and patterns that help customers and partners build on Canvas more effectively - Partner with product leadership to align the plugin roadmap with Canvas's long-term platform strategy WHO YOU ARE - Experience in product management, solutions engineering, or a hybrid technical role — with a track record that includes shipping solutions, not just designing or coordinating them - Demonstrated ability to use modern AI-assisted development tools (Claude Code, Replit, Cursor, or similar) to build functional software independently - Ability to tackle complex problems and deal with ambiguity. When others struggle knowing where or how to start, you are able to use your first principles thinking skills to make forward progress - Systems thinker in two dimensions: you understand how components interact technically (composability, dependencies, governance) and how they interact experientially (consistency, coherence, the feel of the whole). You are able to hold both simultaneously and balance the tension that may exist - Strong product and design sense: you have taste. You know the difference between a technically correct solution and a genuinely good one, and you stay alert to the way a growing plugin ecosystem can quietly drift into an incoherent experience if nobody is watching - Rapid iteration instinct: you believe the fastest way to learn is to build something real and put it in front of users, and your default mode is shipping, but you iterate with an eye toward what scales beyond the customer in front of you - Comfortable operating across technical and non-technical audiences. You can write a plugin spec for a coding agent, explain it to a clinician, and whiteboard the architecture with an engineer - Collaborative by nature: knows that building the right thing requires listening to Support, Implementation, Sales, and Customer Experience, not just forming opinions independently - Healthcare technology background preferred, with understanding of clinical workflows and the operational realities of care delivery NICE TO HAVES - Hands-on experience with Python or similar languages - Familiarity with FHIR or clinical data standards - Experience building on top of EMR or health tech platforms - Background in designing agent-based or multi-step automation workflows Research shows that women and other minority groups might avoid applying if they don’t meet 100% of the qualifications. We encourage you to apply even if you don’t meet everything listed in the job posting. SALARY RANGE $100K-$200K depending on experience LOCATION San Francisco preferred. We are a fully remote, distributed team. We encourage people to do their work when and where they perform at their best. Because of this structure, strong written communication skills, time management skills, and personal accountability are very important to us. EMPLOYEE BENEFITS: - Competitive Salary & Equity Package - Health Insurance - Home Office Stipend - 401k - Paid Maternity/Paternity Leave (12 weeks) - Flexible/unlimited PTO Canvas Medical provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.