Product Experience Specialist (APAC)

Job description

**TL;DR** We're looking for Product Experience Specialists to deliver world-class support and shape the future of Lovable. You will be on the front lines of a fast-growing product, solving real user problems and feeding insights directly into product development. You will also take ownership of how we build, document, and improve support at scale. This role is for someone who has recently completed a bachelor's or master's degree, is user- and product-obsessed, cares deeply about helping others succeed, and is ready to grow into real responsibility fast. This is a full-time, remote contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base. **Why Lovable?** Lovable is the software creation platform that gives people the power to act on the problems closest to them. For decades, turning an idea into software required so much capital, technical fluency, and time that many ideas never came to life. Lovable is the counterargument: a platform for all people with ideas, ambition, and problems worth solving. From solopreneurs to small business owners to teams at companies like Adidas and Zendesk, people have built over 60 million projects on Lovable since its launch in November 2024. And we’re just getting started. We’re building a generational company from Stockholm, with growing teams in London, Boston, New York, and San Francisco. Our team is small, talent-dense, and moving quickly, with a culture rooted in extreme ownership, high velocity, and low-ego collaboration. We look for people who care deeply, ship fast, and are eager to make a dent in the world. Lovable is one of TIME’s 100 Most Influential Companies and has been recognized on the Forbes AI 50 and CNBC Disruptor 50, reflecting our momentum as one of Europe’s fastest-growing AI companies and one of the most ambitious places to build in this next era of software. **What we're looking for** - **A driver, not a passenger:** You spot problems before they're pointed out, come up with improvements on your own initiative, and follow through. - **Analytical problem solver**: You break down complex situations systematically and move fast to get users unblocked even if it is something we haven’t seen before. You see opportunities where others see obstacles. - **Curious:** You test ideas, try new approaches, and aren't afraid to get it wrong the first time. You're naturally drawn to AI tools and see the potential to get things done faster and smarter. - **Crystal-clear communicator:** Whether it's a user reply, a bug report, or an internal process doc, you communicate warmly and precisely. - **3 years experience** in B2C SaaS support using tools like Intercom. - **Bonus**: Hands-on experience with Lovable, Claude and similar AI tools. **What you'll do** - **Own user problems end to end:** Become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed. - **Improve our support stack**: Keep our internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better. - **Be the voice of the customer:** Continuously feed product feedback into the team so that what you see on the front lines actually improves the product. - **Grow your scope:** As you build trust and ownership, the role expands. Internally at Lovable and externally in how we engage with users and the community, there is real room to develop. **The tech stack:** We run one of the most AI-native support operations anywhere, and we build much of it ourselves, on Lovable. - AI-first ticketing: Intercom as system of record, with our AI agent (built on Parahelp) resolving the first line: it answers, troubleshoots, takes actions, e.g. executes refunds and credit grants with human approval. You handle what genuinely needs a human and you train and improve the AI as part of the job. - Internal tools built on Lovable: our admin console (user, workspace, billing, domain, and credit operations), live metrics dashboards, and QA tooling are all Lovable apps, built and iterated by the team that uses them. You’ll ship improvements to your own tools and build new ones. - An AI copilot that lives everywhere: Our investigation agent with access to our codebase, logs and relevant data troubleshoots issues and helps our team draft high quality replies. It lives in Slack, in Intercom & in your browser. - Real engineering surfaces, you go deep when tickets demand it: Grafana, Temporal, Stripe, Supabase, Cloudflare, and DNS tooling. **About your application** We welcome candidates from all backgrounds. What matters to us is mindset, drive, and curiosity. Please apply through our application system in English as it is our company language.