Product Expert Engineer

Job description

Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution ! Our EMEA North Food division is based in Leuven, Belgium, and we are always looking for passionate individuals to join our organization. For this position, residing north of Brussels is considered an advantage, although it is not a requirement. Job Description As a Product Expert in Technical Support , you are the go-to person for technical questions on assigned platforms. You act as the interface between customers, service, sales, and global solutions teams, ensuring timely and effective problem resolution. Your work empowers customer satisfaction through expert troubleshooting, technical support, and knowledge sharing. Key responsibilities include: Provide technical support, remote and telephone service for customers and Field Service Engineers. Troubleshoot and resolve technical issues, ensuring timely case management. Support clarification for offers, spare parts, and estimate service time. Deliver and develop technical training materials and tools. Actively manage escalations, ensuring long-term structural solutions. Support new product integration and ensure field service engineers are prepared before launch. Contribute to safety-first practices across the team, company, and customer sites. Balance your time effectively: on-site service (~20%), desk support (~40%), process improvement (~20%), and training (~20%). Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact. Qualifications Must-have: Bachelor’s degree in Electrical or Electro-Mechanical Engineering (or equivalent experience). 3–5 years of technical support experience, ideally with air- or belt-based machines. Proficient in English. Any additional languages are welcome. Learnable in the role: Advanced troubleshooting of TOMRA-specific platforms. Development of technical training tools and documentation for global teams. Remote diagnostics and virtual service techniques. If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles. Additional Information Salary starting from €47000 gross/annual depending on experience. Hybrid working policy. Hospitalization insurance with dental care (for you and your family). Group insurance (life, retirement, disability). Access to share purchase program. Bonus based on personal and company performance. Meal vouchers and eco-cheques. 20 vacation days + 6 ADV days per year. Travel and overnight allowance. Laptop, mobile phone, and toolbox. Company car (for private use as well). DE&I Statement TOMRA is proud to be an Equal Opportunity Employer and strongly supports diversity in the workplace. We do not discriminate based on age, gender identity or expression, race, national origin, sexual orientation, disability, or any other characteristic protected by law.