Product Genius | Performance Plus Motors

Job description

Performance Plus Motors Performance Plus Motors is a subsidiary of Abu Dhabi Motors, established in 2021 to drive innovation in the UAE’s mobility sector. We specialize in new passenger vehicle trading, motorcycles, electric bicycles, and Trike scooters, alongside full-service maintenance and repair solutions. With a focus on sustainability and cutting-edge technology, we proudly represent Zero Motorcycles, VOYAH, AITO — leading brands in the electric mobility space. We are committed to delivering personalized service, quality vehicles, and smart transportation solutions across the region. The Product Genius acts as a brand ambassador and customer experience specialist, responsible for providing in-depth product knowledge, demonstrations, and guidance to customers. Unlike sales-focused roles, this position emphasizes educating customers on vehicle features, technologies, and benefits to ensure an exceptional showroom experience and increased customer satisfaction. This is not a sales role . The great thing about being a Product Genius is that you get to share your passion for our products without the pressure of trying to sell them. Your responsibility is to generate excitement, to make our customers feel special, and to inspire them with your knowledge. Test drive is part of the process that helps you bring the driving experience to life for our customers. Because it’s not just about the car’s performance or features. It’s about understanding the customer’s needs, and providing them with the most suitable option. Your profile Excellent IT skills, including Microsoft Office and technical capability UAE Driving license holder for a minimum of 1 year Previous customer service experience within the automotive industry Have excellent communication and interpersonal skills with an ability to communicate to guests in non-technical terms, whilst in a professional and welcoming manner Excellent knowledge on technologies and the newest advances in technologies Have excellent administration skills, and the ability to be organized and able to prioritize multiple tasks and deadlines Passion for the product and ability to deliver an outstanding guest experience Enthusiastic, friendly, confident and helpful, Willing to work hard and learn on the job Must be a native Arabic speaker Key Responsibilities Product Expertise & Demonstrations Customer Experience & Engagement Sales Support & Collaboration Training & Knowledge Sharing Reporting & Feedback OEM Systems & CRM Management (Key loop/Autoline) Qualifications & Certification & Experience (Mandatory & Preferred) Bachelor's degree in business, Marketing, or Automotive Technology (preferred). Minimum 4–6 years of experience in automotive, retail, or customer-facing roles. Experience in using OEM systems and CRM platforms such as Key loop/Autoline for recording customer interactions, managing leads, and tracking sales activities is preferred. Technical Skills Product Knowledge & Demonstration Customer Experience Management Automotive Technology Familiarity Presentation & Communication Skills Market & Competitor Awareness Proficiency in Key loop/Autoline and OEM systems for lead and activity tracking. Behavioral Skills & Competencies: Customer Focus - Understands customer challenges and takes initiative to resolve them effectively. Accountability and Ownership - Manages projects with minimal supervision and ensures quality results. Agility and Adaptability - Manages change smoothly and supports others during transitions. Collaboration & Influence - Builds networks across functions and resolves conflicts constructively. Result Orientation - Sets clear goals and works proactively to achieve high performance. Location: Abu Dhabi and Dubai