Product Implementation Engineer

Job description

**WHO ARE WE?** We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! [**CloudSEK****,**](https://cloudsek.com/) one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: **CloudSEK’s Product Suite:** - CloudSEK **XVigil** constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. - A powerful Attack Surface Monitoringtool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's **BeVigil** uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. - CloudSEK’s Contextual AI **SVigil** identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. - CloudSEK’s **AIVigil** is an AI-native Attack Surface Monitoring platform that continuously discovers, monitors, and secures exposed AI infrastructure, MCP servers, leaked AI credentials, vector databases, agentic workflows, and shadow AI across the internet. **Key Milestones:** - **2016**: Launched our first product. - **2018**: Secured Pre-series A funding. - **2019**: Expanded operations to India, Southeast Asia, and the Americas. - **2020**: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. - **2021**: Raised $7M in Series A funding led by MassMutual Ventures. - **Awards & Recognition**: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. - **2025**: Secured $19 million in funding led by Tenacity Ventures, Commvault. **Role Overview** We are looking for a technically sharp and customer-obsessed Product Implementation Engineer / Onboarding Specialist to own the end-to-end onboarding experience for new CloudSEK customers. You will be the critical bridge between our Sales and Engineering teams — ensuring that customers go live quickly, confidently, and with maximum value from day one. You will configure the platform, drive integrations, deliver training, and build scalable onboarding processes that reduce time-to-value across our growing customer base. **Key Responsibilities** **Customer Onboarding & Implementation** - Own the full onboarding lifecycle — from post-sales kickoff through to successful go-live — for XVigil, BeVigil, SVigil. - Conduct discovery sessions to understand each customer's digital asset landscape, threat exposure, and security workflows. - Configure and customize the CloudSEK platform (alert rules, keyword monitoring, asset inventory) to match customer use cases. - Manage onboarding timelines, deliverables, and milestone tracking via structured project plans. **Technical Integration & API Enablement** - Guide customers through API integration with their existing security stack — SIEM, SOAR, ticketing systems (Jira, ServiceNow), and threat intelligence platforms. - Troubleshoot integration issues, work with internal engineering to resolve product-side blockers, and escalate with full context. - Support customers leveraging CloudSEK's pre-built application integrations to automate threat resolution workflows. **Training & Enablement** - Design and deliver tailored product training sessions (live and async) for SOC analysts, CISOs, and IT administrators. - Create onboarding playbooks, video walkthroughs, knowledge-base articles, and FAQ resources to enable self-serve success. **Cross-Functional Collaboration** - Act as the voice of the customer internally — relay product feedback, onboarding friction points, and feature requests to the Product and Engineering teams. - Partner with Sales Engineers during pre-sales to set accurate onboarding expectations and scope implementation requirements. - Contribute to building a repeatable, scalable onboarding methodology as CloudSEK expands its global customer base. **Requirements** **Must-Have** - 2–5 years of experience in a technical implementation, solutions engineering, or customer onboarding role — ideally in a SaaS or cybersecurity company. - Solid understanding of cybersecurity concepts: threat intelligence, digital risk protection, vulnerability management, SIEM/SOAR, or similar. - Hands-on experience with REST APIs — able to read API documentation, write sample calls, and debug integration issues independently. - Strong project management skills with the ability to juggle multiple customer onboardings simultaneously without dropping the ball. - Excellent communication skills — able to translate technical concepts for non-technical stakeholders and vice versa. **Good to Have** - Familiarity with the dark/deep web threat intelligence landscape and tools such as XVigil, or similar DRP platforms. - Experience integrating security tools with SIEM platforms (Splunk, Microsoft Sentinel, IBM QRadar) or SOAR platforms (Palo Alto XSOAR, Splunk SOAR). - Scripting ability in Python or JavaScript to build lightweight automation or integration utilities for customers. - Prior experience creating technical documentation, runbooks, or onboarding curricula. **Benefits of Joining CloudSEK** We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: - Flexible working hours. - Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here! CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.