Product Implementation Manager, iQueue for Operating Rooms

Job description

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. ***Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, IA, IL, KS, MO, MT, NV, OR, TX, UT, WA******.*** ***If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA for employees who prefer to work regularly or occasionally from an office.*** Join our Product Implementation Team, where we partner with hospitals to drive meaningful operational improvements throughout the perioperative and surgical journey. We focus on optimizing operating rooms (OR) access, utilization, and scheduling and staffing workflows to improve efficiency and improve patient access to care and readiness prior to surgery. In this role, you will work closely with hospital clients, clinical teams, and internal stakeholders to ensure smooth onboarding, configuration, and adoption of our iQueue for Operating Rooms product. If you’re excited about improving perioperative operations and making a measurable impact, we’d love to have you on board! ### WHAT YOU'LL DO - Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout - Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally - Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals - Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation - Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes - Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs - Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization - Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live - Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions - Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.) - Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live - Travel up to 40–50% to customer sites ### WHAT YOU'LL BRING - Bachelor's degree or equivalent years of related experience - 3+ years of professional work experience working with data and analytics, within healthcare preferred - 2+ years of professional experience in a client- or customer-facing role such as management consulting or implementation management - Strong analytical and data-driven problem-solving skills; experience working with complex datasets - Experience working with healthcare IT systems and data (EHR familiarity preferred) - Experience working with executive-level stakeholders and driving alignment in complex environments - Experience working with cross-functional teams (product, engineering, clinical) - A maniacal obsession with customer success—you take ownership and move quickly to solve problems - Excellent communication, facilitation, and stakeholder management skills - Strong project management skills, including managing multiple workstreams and coordinating cross-functional teams with high attention to detail and organization - Strong familiarity with project management tools and best practices ### BONUS POINT IF YOU HAVE - Experience working in perioperative or surgical environments - Experience implementing enterprise software solutions - Experience and passion for process improvement and Lean or Six Sigma training - A graduate degree from one of the following programs: MS, MHA, MBA ### WHAT YOU'LL GET - Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! - Competitive compensation package that includes base salary, target bonus, and stock options - 401(k) Match - Comprehensive healthcare benefits - Generous Paid Time Off and Parental Leave - Monthly reimbursement for Skill Building - Monthly reimbursement for Wellness, Transportation, and/or Home Office - Education Reimbursement for select courses/programs