Product Implementation Specialist

Job description

# **Onboarding Specialist (Remote — Global)** **About Aktos**Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology. ## **Role overview** We’re hiring an **Onboarding Specialist** to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos. ## **What you’ll do** - Own 3+ month onboarding programs end-to-end — create and run project plans, track milestones, and remove blockers to keep implementations on time - Lead stakeholder management — map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs - Proactively derisk implementations — maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed - Diagnose technical and product blockers — analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes - Collaborate with product & engineering — surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort - Standardize and scale onboarding — create playbooks, runbooks, templates, and internal documentation to speed up future implementations - Communicate clearly with clients — set expectations, guide them through setup, and resolve questions efficiently - (Bonus) Perform light technical work — data imports, SQL lookups, API checks, test configurations, and validation of integrations ## **Who this role is for (Ideal backgrounds)** We’re explicitly looking for people who have *led long, complex onboarding programs (3+ months)* where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include: - Implementation/Professional Services at an **enterprise SaaS** vendor (ERP, CRM, HRIS, billing/collections) — titles like *Implementation Manager*, *Senior Onboarding Specialist*, *Professional Services Consultant*, or *Technical Project Manager (Onboarding)* - Customer Success/Onboarding leads at companies that deliver **3–6 month** deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise) - Project managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations - People from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients If you’ve had titles like **Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager — Implementation, or Senior Onboarding Specialist** and you’ve driven multi-month, enterprise-style implementations, you’ll fit well. ## **What you’ll need** - 1–3 years experience in SaaS onboarding, implementation, or project management — **must** include ownership of 3+ month onboarding programs or equivalent enterprise engagements - Strong project management and stakeholder management skills — project plans, risk registers, gating, escalation, and executive reporting - Basic SQL and Excel skills (able to run lookups and validate data); comfort with light technical troubleshooting - Strong written and spoken English communication - Excellent organization and attention to detail - Comfortable working across time zones in a fast-paced startup - Bonus: experience with customer data migrations, APIs, Postman, Zapier or other workflow automation tools ## **Compensation** Competitive salary based on experience: $40K–$60K USD / year (some flexibility for exceptional candidates) ## **Why join Aktos** - Meaningful equity at a fast-moving startup team - Make a measurable impact on customer success and product quality - Learn SaaS operations, data systems, and product development firsthand - Long-term growth opportunity as we scale our customer success and product orgs ##