Product Install Manager

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The Product Installation Manager job is high profile and exciting opportunity for an adventurous soul! Lead Installations of our cutting-edge Product Portfolio at our Customer Locations Worldwide. Directly and indirectly leads a team of Installation Engineers with the primary objective of enriching customer experience through high quality and efficient on-time installations and upgrades to meet their production objectives. The KLA Installations Organization strives to be a highly valued, trusted partner with our customers through continuous improvement. Responsibilities include Coordinating with our field teams on scheduling and site preparation. Scheduling and deploying Installation engineers globally and coordinating assets across service. Managing the products from shipment to assure timely warranty start, and customer satisfaction. Drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations. Assures operational quality of systems. Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility. Includes 15% travel. Minimum Qualifications Bachelor of Science Experience servicing semiconductor capital equipment. Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage) Good interpersonal/communication skills Understanding of customer needs Ability to work under pressure and stringent timelines About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us. Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset. We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer.