Product Launch Specialist

Job description

About the team: Product Management is a team of unique and driven individuals who thrive on identifying customer needs, translating it into products or services and rallying the company into turning that vision into a reality. We are game changers who create, disrupt, and start things with the goal of delivering the very best for our customers. Our team is constantly pushing the bar higher in our thinking and doing, all while solving problems in creative, fun, and analytical ways. Although we are a small team, we make a big impact! Who we are looking for: We are in search of an innovative and experienced candidate with a deep understanding of executing product launches. The Product Launch Specialist will require closely working with a diverse range of departments to ensure successful implementation of product objectives. This candidate should possess the ability to blend technical knowledge with customer needs to ensure the product launch process runs smoothly. If you are passionate about meeting consumer requests and love problem-solving tasks, then come join our team! Still interested? Here’s what the role looks like: As the Product Launch Specialist you will lead the planning, execution, and optimization of product launches for our telecommunications products and services. The Product Launch Specialist will play a critical role in driving successful product introductions and maximizing market impact. Other job functions include: Support the execution of product launch strategies and plans for new products, services, and promotions, coordinating implementation activities with cross-functional teams and vendors to ensure successful and timely launches. Manage and implement billing system updates to support product requirements, business needs, and operational changes, including pricing, promotions, product updates, and other system enhancements. Develop and maintain product guides, SOPs, and other documentation to support product launches and operations, keeping materials current and accessible. Develop test cases and conduct user acceptance testing (UAT) to validate end-to-end ordering, activation, billing, and related processes for new products, promotions, and product updates. Provide support to internal teams on product, service order, and billing questions, escalating system issues to IT or other appropriate teams as needed. Support pre-launch and post-launch activities, including product readiness activities, migrations, decommissions, and other product-related operational changes. Monitor product and promotion performance and stay informed of key trends and developments to provide relevant insights and recommendations to leadership. Manage and maintain existing product and billing configurations, ensuring accuracy and providing supporting information for Internal Audit and Finance requests. Perform other related duties and special projects assigned to support evolving business priorities. Candidates must show Ability to promote the Company culture, vision, mission, and values to all employees, vendors, clients and, business Strong sense of accountability ; be self-motivated, positive, professional in approach, and works Results driven with proven problem solving and critical thinking skills , and the ability to effectively read, write and give oral presentation(s). Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced Organizational support – ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management, and profitability Attendance/Punctuality – is consistently at work and on time for scheduled shift and department or customer scheduled Ensures work responsibilities are covered when absent. Technical skills – constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and Decision making – makes sound, well informed, fact-based decisions and seeks guidance when Growth – own your personal growth and Be Curious, stay Committed, and Continuously learn. This is what you need to have: High school diploma/GED required. Bachelor's degree in business, marketing, communications, or a related field preferred. 2+ years of experience in product management, product launches, telecommunications, retail sales or a related field. Experience with billing systems, product configurations, pricing, promotions, or related business systems preferred. Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines. Excellent communication and collaboration skills, with the ability to work effectively across teams and with external vendors. Strong critical thinking and analytical skills to assess product requirements, identify issues and opportunities, and support effective product launch planning and execution. Creative mindset with strong written communication skills and the ability to clearly articulate and document processes, procedures, and product information. Ability to learn and navigate complex billing and business systems, troubleshoot issues, and understand how system changes impact products and customer processes. Strong attention to detail and ability to identify and resolve issues. Knowledge of telecommunications products, services, technologies, and market trends. Proficiency in Microsoft Office and similar productivity tools. Ability to deal with sensitive information and maintain confidentiality. Must possess a valid Guam Driver’s License and be willing to attend trainings at various locations. Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business. Must successfully pass a background check and drug screening If you are still interested and the values below resonate with you, apply today! GTA Val-You’s: Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer. Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices . Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA). Accommodations for Applicants with Disabilities Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. 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