Product Lead, Core Product Experiences

Job description

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge's Core Product Experiences pillar is the foundation of everything we do — the documentation and workflow experiences that clinicians interact with every day, and the engine that drives adoption, retention, and expansion across our customer base. Deployed across 250+ health systems, Abridge has powered over 80 million clinical conversations — and that number is accelerating. Yet the opportunity ahead is massive: clinicians see the potential to accelerate more of their workflows through AI, health system expectations are growing, and the competitive landscape is intensifying. This is an opportunity to drive meaningful impact on clinicians' lives, at scale, across some of the largest health systems in the United States. We are looking for a Product Manager to own product strategy and execution for a core product area. You'll build the workflows, systems, and AI-generated artifacts that help clinicians with their daily lives — whether preparing for visits, completing documentation, or reducing administrative burden after the patient leaves. You'll do this across care settings: ambulatory, emergency, and inpatient. This is a role for a builder — someone with strong product taste, deep user empathy, and the drive to ship experiences that clinicians love. You'll spend significant time with physicians, and care teams to understand how they actually work, then translate those insights into product decisions that move our most important metrics. You'll work across ML, engineering, design, clinical science, and commercial teams to deliver outcomes features. WHAT YOU'LL DO - Own product strategy for a Core Product area. Define the vision, roadmap, and success metrics for your domain — whether that's note quality, clinical workflows, personalization, or care settings. Prioritize ruthlessly based on user impact, competitive dynamics, and data. - Go deep with clinicians. Conduct hands-on user research — shadowing clinicians in exam rooms, watching them interact with notes, understanding the friction they face across specialties and care settings. Turn those insights into product conviction. - Ship high-quality clinical workflows. Partner with engineering, design, and ML to build experiences that are intuitive, reliable, and clinically useful. Sweat the details — you care about the difference between a note that's "fine" and one that makes a clinician trust the product. - Integrate deeply with EHR environments. Work across Epic and other EHR surfaces to ensure Abridge workflows fit seamlessly into existing clinical routines. Understand the constraints and opportunities of embedded vs. standalone experiences. - Define metrics and drive outcomes. Establish clear KPIs — adoption, retention, encounter share, quality scores — and use data to evaluate what's working. Build a culture of measurement and iteration on your team. - Navigate ambiguity and move fast. Create structure and clarity in areas where the right answer isn't obvious. Form hypotheses, test them quickly, and update your approach when the data says you're wrong. WHAT YOU BRING - 5+ years of product management experience shipping products that users love, with a track record of owning product areas end-to-end. - Builder mentality. You've personally driven products from discovery through launch and iteration. You care about craft and quality in what you ship. - Strong user empathy and product taste. You instinctively know the difference between a product that works and one that delights. You've built that instinct through direct, repeated exposure to users. - Healthcare or clinical workflow experience strongly preferred. You understand how clinicians work, how health systems buy, and why healthcare products are hard to get right. - Comfort with ambiguity. You can take a messy problem space and create a clear roadmap without waiting for perfect information. - Cross-functional credibility. You can go deep with ML engineers on model tradeoffs, partner with design on interaction details, and present strategy to health system executives. You earn trust through competence and follow-through. BONUS POINTS IF… - You have built ML/AI-powered products and understand how to design around model capabilities and limitations. - You have worked with Epic or other EHR platforms and understand what it takes to build great embedded experiences. - You actively use AI tools in your own work — prototyping, analysis, writing, coding — and have strong intuition for how AI products should behave and where they fall short. - You have a technical background (engineering, CS, or similar) and are comfortable going deep on system design, data models, and technical tradeoffs with engineering teams. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.