Product Lead, Devices

Job description

About the role We’re hiring a Product Lead to help build and scale Rippling’s Device Management business. This is a senior role for someone who wants to own ambitious product problems, work deeply with engineering and design, and ship products that change how companies manage IT. The world of IT has changed. Employees now work across a sprawling set of devices, apps, permissions, data, AI tools, and automated agents. The old IT stack (device management, identity, ticketing, inventory, compliance, and access governance as separate systems) creates fragmentation exactly where companies need control. Rippling IT is the IT infrastructure for the AI era: one platform that unifies identity, devices, inventory, support, AI governance, and compliance on a single data graph, so policy can be set once and enforced everywhere. Within that platform, Device Management is a broad and technical product area spanning device administration, software, reporting, and the workflows IT teams use to keep their fleets secure, reliable, and productive. We’re looking for a product leader who can go deep without losing sight of the broader system, learn complex domains quickly, and turn technical complexity into simple, powerful, and intuitive experiences for IT teams and employees. AI is not a bolt-on to this role: you will help rethink how modern IT teams use automation and agents to manage devices and resolve problems at scale. What you will do Own product strategy and execution for a meaningful area within Device Management, from customer discovery and technical exploration through launch, adoption, and iteration. Set the roadmap for a broad, technical surface spanning core device management workflows, software, reporting, reliability, and scale. Build for the AI era by developing a clear point of view on how AI, automation, and agents should change how IT teams configure, manage, and troubleshoot devices. Work side by side with engineering and design to reason through systems, platform dependencies, edge cases, and tradeoffs, then turn them into intuitive customer experiences. Stay close to customers including IT admins, security teams, and the employees who rely on managed devices to identify their biggest problems. Exercise strong product judgment by combining customer feedback, data, technical context, and business priorities to decide what to build, what not to build, and how to sequence the roadmap. Partner across the business with sales, marketing, support, implementation, and customer success to sharpen positioning, drive adoption, and improve the end-to-end customer experience. Operate as a senior product owner in a fast-moving environment: write clearly, make crisp decisions, raise the bar for product craft, and align cross-functional teams around ambitious goals. What you will need A track record of building complex, technical products. Strong technical depth and curiosity, with the ability to reason credibly with engineers about architecture, platform constraints, edge cases, and tradeoffs. Demonstrated learning velocity and willingness to go deep in unfamiliar domains. Prior IT or device management experience is not required. Strong product judgment and taste, with a track record of turning complex systems into simple, elegant user experiences. Deep customer empathy and experience building products for real end users, not only internal infrastructure or backend systems. High clock speed, strong ownership, and a bias toward action in ambiguous, fast-paced environments. Excellent written and verbal communication, with the ability to influence without authority and align teams around difficult decisions. Strong alignment with Rippling’s leadership principles, especially Push the Limits of Possible, Challenge Each Other, and Go and See. If you don’t meet every qualification listed, we still encourage you to apply. Skills and experiences can show up in many forms, and we value diverse perspectives and backgrounds. About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.85B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.