Product Lead, Xplore platform

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About Us Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Location: Singapore Reports to: Head, Value proposition Department: Growth Employment Type: Full-time Role Overview The Lead of Xplore is responsible for building, scaling, and operating Circles’ next-generation AI-powered engagement platform across multiple international markets, e.g., Singapore, Mongolia, Japan, Pakistan, and beyond. This role owns the product vision, GTM coordination, roadmap, cross-functional execution, and client success for Xplore This leader will architect the strategy, drive growth, and lead a multi-disciplinary team across Product, Engineering, Data, Design, GTM, and Operations while also managing external client relationships, partnerships, and vendors. This is both a strategic and execution-heavy role, requiring deep product sense, technical fluency, and the ability to coordinate large, complex, multi-market launches with demanding timelines. Key Responsibilities 1. Strategic Leadership & Vision Define the long-term vision and strategic direction of Xplore as a global AI-powered engagement platform. Drive the roadmap for multi-country expansion, with rigorous prioritisation grounded in data, user behaviour, and commercial impact. Develop business models, monetisation strategies, and growth frameworks that turn Xplore into a standalone revenue-generating entity. 2. Product Ownership & Delivery Serve as ultimate product owner across all Xplore modules: Xplore Engage (games, polls, news, daily content) Xplore AI (chatbot, premium AI features, agentic AI) Xplore IQ (agentic AI for telco use cases) Oversee end-to-end product lifecycle from requirements, design, and engineering execution to QA, launch, and post-launch optimisation. Ensure high-quality delivery across all markets with strong metrics instrumentation and experimentation frameworks. 3. Multi-Market Client & Stakeholder Management Act as the primary executive leader for key accounts, e.g., Mobicom, overseeing delivery, alignment, and strategic collaboration. Represent Xplore in executive meetings, steering committees, and collaboration discussions. Ensure seamless cross-functional alignment between Circles teams and client teams. 4. Team Leadership Lead and mentor a team of product managers, engineers, analysts, QA, and designers. Drive performance management, hiring, capability building, and organisational design as Xplore scales into an independent business unit. Instill a culture of speed, ownership, quality, and customer obsession. 5. Operational Excellence & Execution Oversee complex multi-client, multi-market launches, ensuring operational readiness, risk management, and delivery against aggressive timelines. Build processes for change management, incident escalation, and technical troubleshooting across global deployments. Contribute to GTM planning, launch acceleration programs, and daily cross-functional rhythms such as scrums, analytics reviews, and roadmap reviews. Qualifications & Requirements Must Have Proven experience leading end-to-end digital product organisations or businesses (preferably in telco, AI, fintech, or platform ecosystems) Strong product, engineering, and data fluency - able to guide technical teams, define architecture-level decisions, and challenge constraints Exceptional stakeholder management and communication skills across C-level, technical, and cross-cultural teams Demonstrated ability to drive delivery in high-pressure, multi-market environments. A track record of building and scaling products from 0 → 1 → N Nice to Have Experience with AI agents, LLM product ecosystems, or applied AI/ML features. Familiarity with telco engagement systems, CRM, gamification, or token ecosystems. Prior leadership in a startup, scale-up, or incubation environment. What Success Looks Like Xplore launched and scaled across multiple APAC markets with a measurable uplift in success metrics. Commercial revenue and margin expansion aligned with Circles’ strategic priorities. Strong delivery discipline across Engineering, QA, design, and GTM. High-performing, motivated product & engineering organisation. Strong client satisfaction and long-term partnership expansion. Xplore is recognised as an innovative AI-powered platform at the forefront of telco engagement and product-led growth. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy . You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy . You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.