Product Management Lead, AI

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking a Product Management Lead to own the product strategy, delivery sequencing, and outcome realization for AI- and agentic-enabled capabilities embedded into day-to-day enterprise workflows across core business operations. This role is accountable for deciding where and how AI should be applied, including defining appropriate levels of autonomy, human-in-the-loop (HITL) designs, trust thresholds, and Responsible AI guardrails. The Director ensures AI products are not only delivered, but adopted, trusted, and generating measurable business value at scale. Operating within enterprise product standards and governance, this role partners closely with Process Intelligence & Discovery, Responsible AI, Architecture, Data, Engineering, Delivery, and Operations teams. The Director leads Product Managers and serves as the primary steward of AI product decisions, trade-offs, and outcomes across the Operational AI portfolio. This is a product leadership role, not a technical architecture or program management position. This position offers flexibility for hybrid work schedules to include both in-office presence and some flexibility for virtual/telecommute work to be based in Houston or Dallas, TX. Key Responsibilities Own and maintain the Operational AI and agentic product portfolio roadmap, defining where AI should assist, advise, or act autonomously, aligned to enterprise product and Responsible AI standards Translate process discovery insights and business demand into AI-ready product backlogs, including autonomy levels, HITL workflows, guardrails, and success metrics Lead AI-specific product trade-off decisions, balancing value vs. risk, autonomy vs. control, model cost vs. quality, and reuse vs. time-to-impact Define product hypotheses, evaluation criteria, and trust thresholds for AI capabilities (e.g., accuracy, containment, correction rates, explainability, user confidence) Partner with Architecture, Data, and Engineering to shape feasible AI solutions that meet business intent, Responsible AI requirements, and operational constraints—without owning technical design Own adoption and behavior-change strategy for AI products, incorporating rollout feedback, user corrections, and realized outcomes into roadmap evolution Establish and operate autonomy governance with Responsible AI, Legal, Risk, and Operations to determine when AI may act, advise, or must defer to human approval Lead and develop Product Managers, strengthening AI product craft across outcome definition, HITL design, evaluation planning, and risk stewardship Communicate product status, risks, and performance using AI-relevant evidence, including adoption, trust signals, correction rates, cost per interaction, and value realization Qualifications Minimum Qualifications Bachelor's Degree plus at least 12 years of product management experience, including demonstrated ownership of AI-enabled or decision-automation outcomes, and at least 4 years in a product leadership role, or demonstrated equivalent experience and education Proven experience owning outcomes for AI-enabled products, including autonomy decisions, adoption strategy, and measurable business impact Strong ability to translate business problems into AI-ready product definitions, including intents, guardrails, evaluation plans, and human-AI workflows Demonstrated judgment balancing AI value, risk, trust, and cost under real-world constraints Excellent communication and stakeholder influence skills across Product, Responsible AI, Architecture, Data, Operations, and Legal Preferred Qualifications Direct experience defining autonomy levels, HITL policies, and Responsible AI requirements for production systems Familiarity with agentic workflows, RAG-based experiences, AI evaluation frameworks, and observability metrics from a product ownership perspective Experience establishing AI success measures such as containment, correction rates, explainability, bias controls, and user trust Fluency collaborating with architects and engineers on AI constraints (data readiness, model risk, cost/quality trade-offs) without owning technical implementation Track record driving behavior change and adoption for AI capabilities in regulated, high-risk, or mission-critical environments Experience operating in federated or matrixed product and delivery models, with strong focus on value realization and continuous learning loops Additional Information Relocation assistance is not available for this position Sponsorship for US work authorization is not available for this position, now or in the future. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.