Product Management Manager

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: This role leads product management for end-to-end supply chain systems supporting The Home Depot’s appliances initiatives, with a specific focus on scaling stocked appliances in the DFC network to enable faster delivery, including next-day delivery capabilities. The position is accountable for managing product managers, following the 5D product management process (define, discover, design, develop, deliver), and driving cross-functional testing, pilot, and rollout activities across a large network of business, product, engineering, and operational partners for appliance capabilities that span DFCs, MDOs, and 3PL locations. Key areas of ownership include: DFC appliance stocking expansion supporting additional buildings, assortment growth, and operational readiness for stocked appliance flow through MDOs and DFCs. Enablement of reverse fulfillment instructions (RFI) and related returns capabilities for stocked appliances, including issue follow-up and expansion. Disposition of returned product design and process enablement within the DFC, ensuring future-state returns flows are practical, scalable, and aligned with non-stock and stocked appliance scenarios. Crated returns and reverse logistics capabilities needed to return good inventory to stock and route appropriate returns back to vendors. Reverse unbundling, including product leadership for capabilities that enable Home Depot to own reverse transportation back to vendors, improve return speed, reduce customer reschedules, and free capacity in MDOs and 3PL MDOs. Success in this role requires a leader who can break complex appliance initiatives into clear MVPs and iterations, delegate effectively across a team of product managers, maintain strong executive communication, and navigate escalations and reprioritization while keeping high-visibility initiatives on track. Key Responsibilities: 30% Strategy & Planning: Looks across product teams and feature sets with a focus on alignment and dependencies Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models Determines value to the business of anticipated product updates Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings 40% Delivery & Execution: Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities Documents, reviews and ensures that all quality and change control standards are met Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs Provides regular updates to leadership regarding progress of products within portfolio 30% People: Provides leadership, mentoring and coaching to Product Managers Attracts, retains and develops top talent to build a world class Product Management Team Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience Guides more junior team members in strategy, alignment, analysis and execution tasks Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) Direct Manager/Direct Reports: Typically reports to the Product Management Sr. Manager, Technology Director or Sr. Director. Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 5-7 years of relevant work experience Proficiency in working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products Proficiency in modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Proficiency in working as part of a collaborative, cross-functional, modern software design and development team Proficiency in creating, prioritizing and accepting epics and user stories Proficiency in conducting user research and testing to understand needs Proficiency in identifying goals, metrics and analytics to measure product value Experience conducting competitive research and analysis Experience guiding more junior team members through Product Management fundamentals in a professional setting Experience balancing workloads across teams Proficiency in active listening communicating at all levels (Executive Leadership Team, store associates, etc.) while gracefully managing expectations of multiple stakeholders Experience managing and growing team members in a professional setting Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 5 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Develops Talent: Developing people to meet both their career goals and the organization's goals Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations