Product Manager

Job description

Hilbert is a scalable, data science-first growth engine that gives B2C teams predictive clarity into user behavior, revenue drivers, and the actions that drive sustainable growth. Fully agentic by design, Hilbert shrinks months-long decision cycles to minutes. From Fortune 10 enterprises to beloved brands like FreshDirect, Blank Street, and Levain Bakery, operators run their growth on Hilbert. We're also co-building alongside leading AI companies. A small, select group of growth operators sit at the core of our company. These minds shape how Hilbert's intelligence layer evolves, how customers grow, and how the company goes to market. ABOUT THE ROLE This is a 0-to-1 seat with founder-level ownership. You'll take a whole surface of Hilbert and own it end-to-end — vision, roadmap, specs, ship dates, and the customer results it produces. We're stubborn about the mission and flexible on tactics, and we expect the same from you. Two things make this role different from most PM jobs. First, we're forward-deployed: you'll spend real time inside our customers' businesses — discovery, onboarding, growth reviews — and what you learn there becomes the roadmap. Second, the product is technical: what our customers buy is growth, but what we build is data and ML infrastructure with an agent on top. Your decisions will touch ingestion pipelines, model behavior, the agent, and activation platforms, working daily with software, ML/AI, and data engineers across time zones. CORE RESPONSIBILITIES - Own the product roadmap end-to-end: synthesize a complex problem space into clear direction, and carry it from idea to shipped product to measured business impact. - Engage directly with customers to understand their domain, uncover the highest-impact growth opportunities, and act as their trusted product advisor. - Track and prioritize customer requests across a large pool of accounts and topics, keeping trade-offs explicit and the roadmap trusted across the company. - Define success metrics for everything you ship, tying product outcomes to customer KPIs and company OKRs with numbers you can defend. - Partner day-to-day with software, ML/AI, and data engineers to scope ruthlessly, ship in weeks not quarters, and prototype yourself where it helps. WHO THRIVES IN THIS ROLE - 8+ years as a product manager, including at least one product taken from zero to one — engineers or data scientists who became PMs are especially welcome. - Owner's mindset: you operate autonomously, navigate ambiguity, make sound calls without perfect information, and kill your own ideas when the evidence says so. - Strong technical foundation: comfortable with SQL, data pipelines, and warehouses (Snowflake, BigQuery), able to hold your own in architecture and modeling discussions with engineers, with sound judgment on AI products — evals, non-determinism, when a model is good enough to ship. - Clear, compelling communicator who translates strategy into execution across engineering, GTM, and customer stakeholders. - Customer empathy paired with commercial instinct: you hear the problem behind the request, get creative about solving it, and know what customers will pay for. WHY JOIN US At Hilbert, we move fast, work collaboratively, and give people real ownership over their impact. As a fast-growing company, there's no shortage of room to grow — you'll take on new challenges quickly and shape the path as you go. On top of that, here's how we take care of our team: Health & wellness. We cover 100% of your Health, Dental, and Vision premiums — with the option to add coverage for dependents or a spouse at additional cost. Financial future. Plan ahead with our 401k through Human Interest, including an employer match that vests immediately. Time to recharge. Enjoy generous PTO so you can rest, travel, and spend time on what matters most outside of work. Commuter support. Based in SF? We help cover your commuting costs. Lunch, covered. In the SF office, we provide lunch vouchers via DoorDash. And many more. We're always looking for new ways to support our team. Come build the future with us, and grow alongside a company that's investing in yours. Hilbert is an Equal Opportunity Employer. We are committed to building a diverse team and an inclusive culture, and we welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable law.