Product Manager

Job description

Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com http://www.peek.com. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day. THE ROLE We're hiring an Associate Product Manager to join our small, high-ownership product team supporting the ACME brand - a B2B SaaS platform serving museums, cultural attractions, and non-profit organizations across North America. This is a strong opportunity for someone looking to further their career in product management or making a deliberate move into product - whether you're coming from implementation, operations, customer success, or a technical role. You will receive Mentorship from senior product lead in AI Integration strategy and enterprise platform design. The role has two core areas: ~70% - Core Product PM: Own features for ACME from discovery through launch. You'll write requirements, think through edge cases, and be the person cross-functional teams trust for accurate, grounded answers. Opportunities to support cross brand features and/or processes. ~30% - Integrations PM (Workato/Salesforce): Own ACME's enterprise integration capabilities, powered by Workato. This includes building and maintaining recipes that connect ACME to Salesforce for partners, supporting implementations, and managing a backlog of integration requests. This scope may grow or evolve as our integration strategy develops. WHAT YOU'LL DO Product Management - Write clear, thorough product specs and PRDs that engineering and design can act on without constant back-and-forth - Manage and prioritize a ticket backlog with accuracy and consistency - nothing falls through the cracks - Think carefully through use cases and edge cases before anything goes to development - Partner with ops and sales teams to represent the product clearly in operator-facing contexts - Use analytics tools to monitor product usage and identify opportunities and measure impact of releases. - Use AI tools actively and responsibly in your day-to-day workflow - for research synthesis, writing, competitive analysis, summarizing feedback, and accelerating decisions - Identify opportunities to leverage AI, automation, and webhook-based workflows to solve real end-user problems - translating what's technically possible into features that actually ship and matter - Stay curious about the AI and automation landscape; bring forward practical ideas for how emerging tooling can reduce manual work or unlock new operator capabilities across our platform Integrations (Workato / Salesforce) - Design, build, and maintain Workato recipes that integrate ACME with Salesforce using REST APIs, webhooks, data mapping, conditional logic, and workflow automation - Support real-time data synchronization and business process automation across operator environments - Troubleshoot and resolve integration issues raised by operators or internal teams; own the integration support queue - Manage the backlog of integration requests, balancing urgency against available capacity - Partner with implementation teams to onboard new enterprise partners onto the Workato platform - Maintain documentation on integration architecture, recipes, and known edge cases - Validate that Workato recipes perform as expected in staging and production environments What we're looking for (required) - 1–2+ years of product management experience, or equivalent in a PM-adjacent role (product operations, business analyst, technical PM) where you owned discovery, requirements, and cross-functional collaboration - Familiar with Salesforce as an admin, power user, or in a customer-facing capacity, and comfortable working within CRM-driven workflows - Technically curious - comfortable with REST APIs, webhooks, and integration logic; able to create Workato recipes following best practices for task efficiency. Strong knowledge of SQL and familiarity with Ruby. - User-grounded - you can clearly articulate the user problem behind any ticket you own, and you ask "why" before you write requirements - A clear, reliable writer - your specs are readable, your async updates are complete without being long, and cross-functional teams trust your answers - AI-native in your workflow - you've meaningfully used AI tools to accelerate research, writing, or analysis, and can speak to how - Hands-on experience with an integration platform (Workato or Zapier preferred) - Located in Latin America with meaningful overlap with US time zones Nice to Have - Salesforce Administrator Certification - we'll support you in obtaining this if not already certified - Workato Integration Developer Certification - same as above - Salesforce Nonprofit Cloud (NPC) or NPSP certification - Prior product management experience in any capacity - Experience at an online booking platform, travel tech, payments platform, or B2B SaaS business - Familiarity with agile processes, Jira, and sprint-based delivery - Experience working with or alongside customer success or implementation teams Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.