Product Manager

Job description

**The AI-powered OS****for beauty,** **wellness** **and self-care** **About Fresha** Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. **Role overview** Given our exciting and progressive growth plans, we are looking for an exceptional **Product Manager** to join our global business. Reporting directly to the Head of Product, and working collaboratively with engineers, designers, data analysts, and marketers in an innovative environment, you will lead product initiatives across key areas of our platform. You may work across one or more squads, driving impactful solutions that help our customers and partners manage and grow their businesses. Our product organisation is structured into three core tribes: **Money, Growth, and Performance**. Product Managers are aligned to a tribe based on their experience, business priorities, and where they can have the greatest impact, with flexibility to evolve as the team and product grow. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who enjoys working autonomously, thrives on solving complex problems, and wants to make a meaningful impact. ### What you will be doing - **Insightfulness** – Conduct market and user research to build a strong understanding of customer needs, industry trends, and opportunities. - **Strategic thinking** – Develop and contribute to a clear, forward-looking product strategy aligned with business objectives. - **Data-driven decision making** – Own and prioritise the product roadmap, using data, insights, and feedback to guide decisions. - **End-to-end ownership** – Lead product development from ideation through to launch and continuous iteration, ensuring high-quality delivery. - **Cross-functional collaboration** – Work closely with engineering, design, marketing, and operations to define and deliver effective product solutions. - **Stakeholder alignment** – Partner with internal stakeholders, including leadership, to ensure product initiatives support broader company goals. - **Communication** – Clearly communicate product vision, progress, and outcomes to stakeholders, building strong relationships and transparency. *This list is not exhaustive and may evolve over time.* ### What we are looking for - **Experience** – 3+ years of product management experience, ideally within a digital product or SaaS environment. - **Product delivery** – Proven track record of delivering software products or features end-to-end. - **Analytical mindset** – Strong ability to translate data and insights into actionable product decisions. - **Ways of working** – Experience working in agile environments with iterative, user-focused development. - **Communication & influence** – Strong communication and stakeholder management skills, with the ability to collaborate and influence across teams. - **Customer focus** – Passion for understanding user needs and delivering high-quality, intuitive experiences. - **Adaptability** – Comfortable working in a fast-paced, evolving environment. - **Ownership mindset** – Proactive, hands-on approach with a willingness to get involved where needed. - **Domain exposure (nice to have)** – Experience in areas such as payments, financial workflows, or platform products is beneficial but not essential. At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. ### Interview Process - **Screening call -** Video-call with a member from the Talent Team - 30mins - **1st Stage -**Video-call with Hiring Manager - 45 mins - **2nd/Final Stage -** In-person presentation with Hiring Team - 60mins *We aim to complete the interview process and provide feedback within two weeks.* Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline.