Product Manager

Job description

**Do work that matters.**  At **AlertMedia**, we help organizations protect their people, operations, and brand. Our modern **Risk Intelligence and Response platform** empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.   **Our core values drive us in our important mission of keeping people safe & informed:**  - *We’re humans not robots* - *Customers always come first* - *We work better together* - *Simplicity is our strength* - *Our reputation is priceless* - *Hard work pays off* As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. We’re also an AI-forward company, and we expect everyone on our team to use modern AI tools to work smarter, move faster, and optimize processes.  We’re hiring a **Product Manager** to turn real-world security expertise into Social Intelligence software that helps teams identify credible threats sooner and protect people when it matters most. **Who you are:**     You have spent time in the seat we build for. You have monitored a developing situation with incomplete information, decided whether a signal was credible enough to escalate, and lived with the consequences of that call. You know the difference between noise and a genuine indicator, and you know how much of that work is still done by hand. Now you want to solve those problems at scale for thousands of security teams instead of one. You are curious about how customers actually work rather than how they say they work, comfortable making decisions with imperfect data, and energized by turning a messy operational problem into software that ships. You are as interested in the practitioner’s daily reality as you are in the roadmap that serves it. Risk Intelligence is one of the fastest-moving areas of our product. Open sources surface indicators of violence, unrest, executive targeting, brand-directed activity, and physical risk earlier than any other channel — and separating the meaningful few from the overwhelming many is the hard problem. You will own how AlertMedia solves it. **What you get to do every day:**    **Customer and Market Understanding** - Develop deep expertise in the personas we serve — corporate security, intelligence analysts, executive protection, threat assessment, brand and communications teams — including how their work is structured, staffed, measured, and escalated. - Interview customers and prospects continuously. Run discovery conversations, ride-alongs, and feedback sessions that produce specific problem statements rather than feature requests. - Maintain a clear, current view of the problems we solve well today, where we can improve, and the problems we should be solving 12 to 24 months from now. - Track industry trends, threat landscape shifts, platform and data-access changes, regulatory developments, and the competitive field, and translate them into implications for our roadmap. **Prioritization and Roadmap Ownership** - Own a value stream in the Risk Intelligence roadmap: decide what we build, what we defer, and what we decline, with reasoning that stands up to scrutiny. - Balance business objectives, customer needs, and industry trends when sequencing work, and make the tradeoffs explicit to stakeholders. - Define the problem sets and jobs to be done that anchor each initiative, so the team understands the outcome before it debates the solution. **Working With Development and Design** - Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against. - Break large initiatives into releasable increments that produce customer value early and inform what comes next. - Stay close through delivery — grooming, scope decisions, testing, and launch readiness — and resolve ambiguity before it becomes rework. **Prototyping With AI Tooling** - Use AI development and design tools such as Claude Code, Claude Design, and Codex to build working prototypes, pressure-test concepts, and put something tangible in front of customers in days rather than quarters. - Treat prototypes as a research method: use them to invalidate weak ideas inexpensively and to sharpen strong ones before Engineering commits. - Bring that fluency to the wider product team and raise the bar for how quickly we can move from idea to evidence. **Measurement** - Define what success looks like before launch — adoption, analyst efficiency, signal quality, retention impact, revenue contribution — and instrument for it. - Analyze product usage data and customer outcomes after release, report honestly on what worked and what did not, and feed those findings into the next round of prioritization. **Go-To-Market Enablement** - Work with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support to sell and support them with confidence. - Translate product functionality into narratives and practical applications that customer-facing teams can use in real conversations. - Lead internal training, demos, and Q&A sessions so the organization understands not just what shipped but why it matters to the people who use it. **What you bring to the role:**    - Operational experience protecting people, businesses, or brands — in corporate security, intelligence, threat assessment, executive protection, law enforcement, military, a global security operations center, or a comparable environment. - Hands-on experience using social and open-source threat intelligence products as a practitioner, with a clear point of view on where they help and where they fall short. - Working knowledge of manual open-source intelligence tradecraft — source discovery and validation, platform-specific search and Boolean logic, geolocation and imagery verification, persona and account analysis, and corroboration across sources. - Product management experience, or demonstrated ownership of a product-adjacent function such as intelligence program design, tooling selection, or internal capability building. - Strong analytical judgment and comfort making decisions from incomplete or conflicting information. - Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day. - Comfort with tools like Jira, Confluence, and product analytics software. - A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment. - Resourcefulness — you keep going when the path is not clear. - Energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule. **Bonus** - Experience building or scaling an intelligence function, including analyst workflow design, reporting standards, and escalation criteria. - Familiarity with Agile delivery, APIs, system integrations, or data pipelines. - Exposure to threat assessment frameworks such as WAVR-21 or RAGE-V. - Experience with product enablement or go-to-market support. ***Location:***Must be located in **Halifax, Nova Scotia, Canada** with flexibility for travel for occasional customer on-sites. ***Sponsorship:****AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.*  **Why this role matters:** Our customers rely on us to help them keep their employees safe and connected. When we get Social Intelligence right, a security team learns about a threat early enough to act on it — and someone goes home safe who otherwise might not have.  We are looking for someone who has done that work and wants to make it possible for many more people to do it well. If that is the mission you want to spend your time on, we would like to talk with you.  **Why you’ll love working at AlertMedia:**    At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.   - Competitive Base Salary + Company-Wide Bonus program - Generous and flexible time off and parental leave policies - Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! - 401K with generous company match - Amazing rewards and incentives – we love celebrating each other! - Commitment to community service with opportunities to give back - A Best Places to Work company 10 years in a row and numerous other awards - Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails - Ongoing career development opportunities through our Learning & Development team - You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture **About AlertMedia:**     AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.     We are an equal opportunity