Product Manager

Job description

**About Hexnode** Hexnode is a **global leader in Unified Endpoint Management (UEM)**, trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. ### Role Overview We are seeking an analytical, customer-obsessed**Product Manager (3–5 Years Experience)** with a strong background in **Product Research and Customer Satisfaction (CSAT/NPS)**. In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market. ### Key Responsibilities **Product Research & Strategy** - Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators. - Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs. - Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements. **Customer Satisfaction & Feedback Optimization** - Own and scale Hexnode’s **Voice of Customer (VoC)** program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning. - Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn. - Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout. **Product Execution & Cross-Functional Leadership** - Work directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows. - Define and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics. - Prioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements. ### Required Qualifications - **3–5 years of hands-on Product Management experience**, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains. - **Proven track record in Product Research:** Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights. - **CSAT & Retention Focus:** Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes. - Strong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture. - Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma). - Exceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders. ### Nice to Have - Prior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or Cybersecurity.