Product Manager

Job description

We are looking for a Product Manager to help build and improve technology that simplifies complex financial and operational workflows. This role is a strong fit for someone with product management experience in FinTech, payments, collections, lending, debt recovery, financial services, or workflow automation who enjoys solving complex problems and turning manual processes into intuitive, scalable product solutions. You'll work closely with Operations, Client Services, Engineering, Compliance, Legal, and other stakeholders to understand business needs, define product requirements, and help bring solutions from concept through launch and ongoing improvement. What You'll Do Manage and contribute to the product roadmap for products supporting collections, payments, and financial workflows. Identify opportunities to automate manual processes, reduce operational friction, and improve efficiency. Partner with Operations, Client Services, Engineering, Compliance, Legal, and other stakeholders to understand business challenges and define product needs. Translate complex financial, payment, and collections workflows into clear product requirements and user stories. Work closely with offshore and distributed engineering teams to clarify requirements, establish priorities, and support successful delivery. Gather and analyze customer feedback, user behavior, workflow data, and operational challenges to inform product decisions. Define and track success metrics related to adoption, automation, efficiency, accuracy, and operational impact. Support the full product lifecycle, including discovery, requirements, development, testing, launch, adoption, and ongoing optimization. Coordinate product launches through documentation, stakeholder communication, training and enablement, and go-to-market support. Ensure product solutions align with business, customer, technical, and compliance requirements. Balance short-term priorities with opportunities to improve and scale the platform over time. What You'll Bring 3+ years of product management experience, preferably within a technology-driven or operationally complex environment. Experience in FinTech, payments, collections, debt recovery, lending, financial services, or financial workflow platforms strongly preferred. Experience translating business needs and operational processes into clear product requirements and user stories. Familiarity with product development methodologies and working with engineering teams throughout the development lifecycle. Experience working with offshore or distributed development teams is a plus. Strong analytical and problem-solving skills with the ability to use data and user feedback to inform decisions. Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and maintain organization in a fast-moving environment. A collaborative, curious mindset and a genuine interest in understanding how things work and how they can work better. What Success Looks Like You'll help create products that make complex work simpler. Success in this role means delivering thoughtful, practical solutions that reduce manual effort, improve operational efficiency, support our clients and internal teams, and contribute to the continued growth of the Resident Interface platform. Equal Employment Opportunity Resident Interface is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Resident Interface is transforming how the rental housing industry manages delinquency. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections), we provide an integrated approach that helps property owners and managers recover revenue, navigate complex compliance requirements, and support better outcomes for their communities. With more than 40 years of industry experience, billions of dollars recovered nationwide, and operations across all 50 states, we combine technology, data, and deep industry expertise to simplify the delinquency lifecycle from the first missed payment through final resolution. Learn more at .