Product Manager

Job description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! Position Overview As a Product Manager, you will lead the creation of innovative products that transform the car buying and selling experience. Your work will put Customer needs at the center of every decision, leveraging technology and data to deliver solutions that make their interactions with CarMax seamless and personalized. You’ll collaborate with design and engineering partners to build products that empower our Customers and Associates. This role combines strategic thinking, customer empathy, and technical expertise to drive CarMax’s mission of redefining the automotive industry. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future. Team Overview You’ll lead a high-performing product team focused on discovering and delivering solutions that ultimately enhance the customer journey and drive measurable business value. Working cross-functionally, you’ll partner with engineering, design, and business stakeholders to create experiences that scale across digital and in-store channels. Role Responsibilities Conduct deep customer research to uncover Customer behaviors, pain points, and opportunities Develop and test hypotheses, rapidly iterating on prototypes to validate solutions Prioritize product opportunities based on feasibility, impact, and alignment with business goals Set clear product vision and goals using data-driven insights and strong business acumen Collaborate with cross-functional teams to deliver scalable, customer-centric solutions Stay informed on industry trends and emerging technologies to drive continuous innovation Inspire and lead teams to create seamless experiences across online and in-store channels Preferred Qualifications Bachelor’s degree in a relevant discipline 3+ years of experience in product management or a related field Strong understanding of modern technology and experience, partnering with software engineers About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .