Product Manager - AI and Emerging Technology

Job description

As Product Manager, AI & Emerging Technology, you’ll help shape how TAL uses responsible innovation to deliver better experiences for our customers, partners and people. Sitting within Digital Engineering, this role connects emerging AI capability with meaningful business outcomes, helping TAL safely explore, adopt and scale solutions that support our broader purpose of protecting Australians when they need it most. With a focus on claims transformation and opportunities across underwriting, legal and customer operations, you’ll play a key part in turning ideas into trusted, measurable capability that makes work simpler, decisions smarter and customer experiences more human. This is a meaningful opportunity to help guide TAL’s next chapter of digital innovation, where technology is used with care, purpose and impact. Please note this role needs to be Sydney based. In this role you will: Shape TAL’s AI product vision and roadmap to deliver measurable business and customer value. Prioritise AI investment across the portfolio to balance innovation, usability, feasibility and risk. Drive adoption and value realisation through clear success measures and evidence-based decisions. Partner with cross-functional teams to turn emerging AI capability into scalable product outcomes. Align stakeholders across claims and the enterprise to ensure products meet user and business needs. Embed responsible AI governance, privacy, security and compliance throughout the product lifecycle. Bring 5+ years’ experience leading digital, data or AI products from concept through to launch and adoption. Understand how AI, generative AI and machine learning can be applied responsibly to solve user and business problems. Translate technical capability into clear product opportunities that deliver measurable customer and business value. Build trusted relationships with technical and non-technical stakeholders to align decisions and drive outcomes. Apply sound judgement across privacy, security, ethics and regulatory considerations in Australian financial services. Use agile, evidence-led ways of working to prioritise, iterate and improve products over time. TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians Work with experienced and skilled colleagues who support and inspire one another to achieve collective success Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle Reimagine Your Career with TAL For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.