Product Manager (AI Studio)

Job description

Singtel is where Technology meets Purpose. We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology. From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect. At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe. This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology. Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most. How You will Make An Impact: Manage portal development roadmap and prioritise timeline with release development team for Enterprise products. Enhance portal UI/UX through design thinking methodologies and benchmarking against global standards, best practices, and API trends. Develop initiatives to enhance service orchestration and automation to support multi-vendor, multi-technology, multi-services solutioning and eco-systems. Own the product roadmap, feature prioritisation and lifecycle management of the AI Studio platform, ensuring alignment with business, customer and digital transformation objectives. Drive the development of AI Studio capabilities, including GenAI applications, AI agents, prompt management, agentic workflow automation, knowledge integration and self-service AI solutions. Partner with business, engineering, cybersecurity, data and governance teams to identify, evaluate and onboard AI use cases that drive productivity, operational efficiency and customer experience improvements. Define and implement AI governance practices, including responsible AI, security, compliance, privacy and model risk management requirements. Evaluate and integrate AI technologies, LLMs, AI APIs and ecosystem partners to enhance AI Studio capabilities and user experience. Establish usage metrics, adoption KPIs and value-realisation frameworks to measure AI Studio business outcomes and continuous improvement opportunities. Support initiatives that empower AI to deliver advanced analytics, predictive insights and automation for portal users. Support monetisation strategies to provide XaaS solutions for value generation. Align portal and AI Studio development user stories, product backlogs and sprint goals from key stakeholders. Skills for Success: Min Bachelor Degree in Computing or Business management More than 3 years’ experience in fields relating to AI/GenAI product management, AI platforms or digital products. Good understanding of Large Language Models (LLMs), AI agents, Retrieval-Augmented Generation (RAG), prompt engineering and AI orchestration frameworks. Understanding of Model Context Protocol (MCP) and agentic AI architectures, including integration of AI assistants and agents with enterprise systems, APIs, tools, knowledge bases and workflows to enable secure, scalable and interoperable AI solutions. Knowledge of AI governance, responsible AI, cybersecurity, compliance and data privacy requirements. Experience with API-first architectures, SDKs, AI model integration and ecosystem partnerships. Ability to translate business requirements into scalable AI-enabled solutions with measurable business outcomes. Are you ready to say hello to BIG Possibilities? Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.