Product Manager, App Experience and Platform

Job description

## **About the role** We are hiring a Product Manager to join our AI & App Experience (AAX) team, with a focus on Chime’s Home experience, app-wide foundations, and design system. In this role, you’ll help shape how members understand their financial lives, navigate Chime, and take the actions that help them make progress. You’ll own product strategy and execution for Home and shared app capabilities that sit at the intersection of product, design, and engineering. You’ll work across teams to bring Chime’s products together into a cohesive experience while building the systems, patterns, and tools that enable teams to deliver high-quality experiences efficiently. ## **In this role, you can expect to** - Own the product vision, strategy, and roadmap for Chime’s Home experience, app-wide capabilities, and design system. - Shape Home into a personalized financial command center that helps members understand what has changed, what needs their attention, and what they should do next. - Partner with product teams to determine how balances, activity, insights, products, and recommended actions come together in a clear and useful experience. - Partner closely with Design and Engineering to evolve shared navigation, information architecture, components, patterns, tooling, and infrastructure. - Identify opportunities to simplify fragmented member journeys and create scalable solutions that improve consistency and product-development speed. - Drive adoption of shared capabilities across product teams, balancing app-wide coherence with the flexibility teams need to innovate. - Establish success measures using signals such as member comprehension, task completion, engagement, experience consistency, system adoption, and designer and developer effectiveness. - Help define how AI and personalization can make Home more relevant for members and improve how Chime teams design and build experiences. ## **To thrive in this role, you have** - 8+ years of experience as a Product Manager. - Experience building and scaling consumer-facing mobile products, including a Home surface, dashboard, navigation system, personalized experience, or similarly central part of an app. - Experience working on design systems, shared app capabilities, developer platforms, UI frameworks, or horizontal product infrastructure. - Strong product judgment and the ability to turn complex financial information and competing priorities into simple, intuitive experiences. - Experience partnering deeply with Product Design and Engineering, with enough technical and design fluency to navigate information architecture, component systems, platform constraints, and user-experience tradeoffs. - A track record of translating ambiguous, cross-functional problems into a clear product strategy, prioritized roadmap, and measurable outcomes. - Experience aligning and influencing multiple product teams without relying on direct authority. - Evidence of using analytics, experimentation, research, and member or internal-user feedback to guide product decisions. - Experience operating where quality, trust, consistency, scale, and speed all matter. - Experience driving adoption of a shared product or platform across multiple teams, including identifying user pain points and influencing stakeholders without relying on direct authority. - Evidence of using data, research, and customer or internal-user feedback to prioritize investments and assess whether a product or platform is delivering meaningful value. - Experience operating in environments where quality, consistency, scale, and speed all matter, and where product decisions require balancing near-term delivery with durable foundations. #LI-TP1 #LI-Onsite Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $142,000—$244,000 USD ## **A little about us** At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank\*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? \*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. ## **What we offer for our full-time, regular employees** - 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. - 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. - ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. - 🏝 Generous vacation policy and company-wide paid days off - 🫂 1% of your time off to support local community organizations of your choice - 👟 Annual wellness stipend to use towards eligible wellness related expenses - 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents - 👪 Access to family planning reimbursement - 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [accommodations@chime.com](mailto:accommodations@chime.com). To learn more about how Chime collects and uses your personal information during the application process, please see the [Chime Applicant Privacy Notice.](https://www.chime.com/careers/chime-applicant-privacy-notice/)