Product Strategy & OwnershipOwn the end-to-end product strategy for all bill payment and transfer products, including:Airtime and mobile data purchasesUtility bill payments (electricity, cable television, internet, etc.)Bank-to-bank transfersTranslate Renmoney’s long-term digital banking strategy into a clear roadmap for payments.Define how payments support:Daily customer engagementDeposit inflows and account usageCross-sell into savings and lending productsDefine value propositions for different customer segments, including retail customers and small business users. Payments Performance & Commercial OutcomesOwn key performance indicators for payments, including:Transaction volumes and valuesSuccess and failure ratesRevenue from fees or commissionsCost per transactionWork closely with Finance to:Optimize transaction pricing and incentivesManage partner costs and marginsTrack the impact of payments on deposit balancesIdentify opportunities to improve unit economics without degrading customer experience. Execution & DeliveryLead cross-functional delivery with:Engineering teams building mobile, web, and backend systemsDesign teams responsible for user experienceOperations and Customer Support teams handling exceptions and disputesWrite clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured.Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods. Reliability, Risk & ComplianceEnsure payments products meet regulatory and operational requirements, including:Rules set by the Central Bank of Nigeria, which regulates banking and payment servicesRequirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructureData privacy rules under the Nigeria Data Protection RegulationPartner with Risk and Compliance teams to manage:Fraud risksTransaction disputes and reversalsCustomer protection and error handlingRepresent payments initiatives in the Product Governance Council, which approves and oversees all product changes. Partner & Ecosystem ManagementOwn product relationships with external partners such as:Payment processorsUtility service providersTelecommunications companiesDefine service-level expectations, which set standards for uptime, response times, and issue resolution.Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant. Customer Experience & GrowthImprove adoption and repeat usage of bill payments and transfers through:Simple onboarding and clear user flowsTransparent pricing and confirmationsFast issue resolution when transactions failUse payments as a driver of daily engagement that increases:Account fundingCustomer lifetime valueWork with Analytics teams to understand usage patterns and identify growth opportunities.Requirements6–10+ years of Product Management experienceDirect experience with payments, transfers, or transaction-heavy digital productsExperience working in regulated financial or fintech environmentsProven track record of delivering reliable, high-volume systemsExperience collaborating with Finance, Risk, Compliance, and Operations teams Skills & CompetenciesStrong understanding of payment flows and transaction lifecyclesAbility to balance speed, reliability, risk, and costData-driven decision-making with strong execution disciplineClear communicator, comfortable engaging senior leadershipHigh ownership mindset and attention to detail Nice-to-HaveExperience with large-scale payment platforms or utility integrationsExposure to fraud prevention or dispute management systemsExperience in high-growth fintech or digital banking environmentsFamiliarity with analytics and monitoring tools for transaction performanceKey StakeholdersHead of ProductEngineering and Design teamsOperations and Customer SupportFinance and Treasury teamsRisk Management and Compliance teamsExecutive Management, including:Chief Executive OfficerDeputy Chief Executive OfficerProduct Governance Council Success Metrics (First 12–18 Months)High and improving transaction success ratesGrowth in payment transaction volumes and active usersReduced transaction failure rates and customer complaintsStrong partner reliability and service performanceClear contribution of payments to customer engagement and depositsBenefitsOpportunity to build products customers use every dayHigh-impact role at the heart of Renmoney’s digital banking strategyStrong executive visibility and ownershipA chance to shape reliable, scalable payment infrastructure in Nigeria
Product Strategy & Ownership
- Own the end-to-end product strategy for all bill payment and transfer products, including:
- Airtime and mobile data purchases
- Utility bill payments (electricity, cable television, internet, etc.)
- Bank-to-bank transfers
- Translate Renmoney’s long-term digital banking strategy into a clear roadmap for payments.
- Define how payments support:
- Daily customer engagement
- Deposit inflows and account usage
- Cross-sell into savings and lending products
- Define value propositions for different customer segments, including retail customers and small business users.
Payments Performance & Commercial Outcomes
- Own key performance indicators for payments, including:
- Transaction volumes and values
- Success and failure rates
- Revenue from fees or commissions
- Cost per transaction
- Work closely with Finance to:
- Optimize transaction pricing and incentives
- Manage partner costs and margins
- Track the impact of payments on deposit balances
- Identify opportunities to improve unit economics without degrading customer experience.
Execution & Delivery
- Lead cross-functional delivery with:
- Engineering teams building mobile, web, and backend systems
- Design teams responsible for user experience
- Operations and Customer Support teams handling exceptions and disputes
- Write clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured.
- Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.
- Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.
Reliability, Risk & Compliance
- Ensure payments products meet regulatory and operational requirements, including:
- Rules set by the Central Bank of Nigeria, which regulates banking and payment services
- Requirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructure
- Data privacy rules under the Nigeria Data Protection Regulation
- Partner with Risk and Compliance teams to manage:
- Fraud risks
- Transaction disputes and reversals
- Customer protection and error handling
- Represent payments initiatives in the Product Governance Council, which approves and oversees all product changes.
Partner & Ecosystem Management
- Own product relationships with external partners such as:
- Payment processors
- Utility service providers
- Telecommunications companies
- Define service-level expectations, which set standards for uptime, response times, and issue resolution.
- Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.
Customer Experience & Growth
- Improve adoption and repeat usage of bill payments and transfers through:
- Simple onboarding and clear user flows
- Transparent pricing and confirmations
- Fast issue resolution when transactions fail
- Use payments as a driver of daily engagement that increases:
- Account funding
- Customer lifetime value
- Work with Analytics teams to understand usage patterns and identify growth opportunities.
Requirements
- 6–10+ years of Product Management experience
- Direct experience with payments, transfers, or transaction-heavy digital products
- Experience working in regulated financial or fintech environments
- Proven track record of delivering reliable, high-volume systems
- Experience collaborating with Finance, Risk, Compliance, and Operations teams
Skills & Competencies
- Strong understanding of payment flows and transaction lifecycles
- Ability to balance speed, reliability, risk, and cost
- Data-driven decision-making with strong execution discipline
- Clear communicator, comfortable engaging senior leadership
- High ownership mindset and attention to detail
Nice-to-Have
- Experience with large-scale payment platforms or utility integrations
- Exposure to fraud prevention or dispute management systems
- Experience in high-growth fintech or digital banking environments
- Familiarity with analytics and monitoring tools for transaction performance
Key Stakeholders
- Head of Product
- Engineering and Design teams
- Operations and Customer Support
- Finance and Treasury teams
- Risk Management and Compliance teams
- Executive Management, including:
- Chief Executive Officer
- Deputy Chief Executive Officer
- Product Governance Council
Success Metrics (First 12–18 Months)
- High and improving transaction success rates
- Growth in payment transaction volumes and active users
- Reduced transaction failure rates and customer complaints
- Strong partner reliability and service performance
- Clear contribution of payments to customer engagement and deposits
Benefits
- Opportunity to build products customers use every day
- High-impact role at the heart of Renmoney’s digital banking strategy
- Strong executive visibility and ownership
- A chance to shape reliable, scalable payment infrastructure in Nigeria
