Product Manager, Buyer Experience - IAA

Job description

 ### About the Role RB Global / IAA is seeking an experienced Product Manager to own the end-to-end buyer experience within our digital automotive marketplace. This role focuses on helping customers search, evaluate, and purchase vehicles online through intuitive, data-driven product experiences. You will work cross-functionally with Engineering, Design, Data, and Marketing to improve search, SEO, personalization, and merchandising capabilities. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online commerce. This is a high-impact role shaping the strategic direction of our buyer-facing marketplace. ### What You’ll Do - Own and evolve the buyer journey across search, browse, and purchase experiences - Use data, experimentation, and customer insights to drive product decisions - Partner closely with Engineering, Design, and Marketing to deliver product improvements - Build and execute a product roadmap aligned with RB Global growth objectives - Leverage AI/ML to enhance search, recommendations, personalization, and merchandising - Monitor product performance using analytics tools (e.g., Google Analytics, experimentation platforms) - Translate insights into clear product requirements, user stories, and backlogs - Identify and prioritize opportunities that improve engagement and conversion - Ensure high product quality by staying deeply involved in delivery and releases - Communicate progress, risks, and trade-offs clearly to stakeholders - Balance scope, priority, technical risk, and business impact across initiatives ### What Success Looks Like - A clear, executed roadmap that drives buyer engagement and revenue - Improved search and discovery performance - Strong cross-functional alignment and predictable delivery - Data-informed decisions that result in measurable business value - A seamless and intuitive buyer experience ### Who You Are - A strong advocate for the customer, balanced with business outcomes - Comfortable operating in fast-changing environments - Confident making decisions with minimal direction - Skilled at influencing without authority - Highly organized, accountable, and delivery-focused - Analytical, pragmatic, and results-oriented ### Qualifications - Bachelor’s degree or equivalent experience - 5+ years of Product Management or Product Development experience - Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS) - Strong ability to translate business needs into technical requirements - Experience working cross-functionally with engineering and design - Strong written and verbal communication skills ### Working Relationships You will partner closely with: - Engineering & Technology leaders - Marketing Strategy - Business stakeholders - Customers and buyers for feedback and insights ### Travel - Occasional travel required ### Why RB Global You’ll help shape the future of a large-scale digital marketplace used by buyers around the world. This role offers the opportunity to influence product strategy, improve customer experience, and drive profitable growth across the business.