Product Manager – eCommerce & Digital Experience

Job description

## CAPCO – THE FUTURE. NOW. Capco is a global technology and business consultancy focused on the financial services industry. We combine innovative thinking with deep industry knowledge to help our clients transform their businesses and deliver meaningful change. At Capco, we believe in creating an environment where talented professionals can thrive, take ownership and make a real impact. We offer a collaborative, entrepreneurial and international workplace where your ideas matter and your expertise makes a difference. ## About the Role We are looking for an experienced **Product Manager – eCommerce & Digital Experience** to join our team in Belgium. In this role, you will take ownership of the end-to-end design, development and delivery of digital eCommerce products, with a particular focus on creating seamless and customer-centric online buying experiences. You will play a key role in defining product strategies, building roadmaps and leading cross-functional teams to deliver innovative digital solutions. From product discovery and selection to checkout, payment and order fulfilment, you will ensure that every step of the customer journey is intuitive, efficient and aligned with business objectives. We are looking for someone who combines strategic product thinking with a hands-on approach and a strong understanding of eCommerce, website functionality and user experience. ## What Will You Do? - Lead the end-to-end product lifecycle, from initial discovery and product vision to design, development, launch and continuous improvement. - Define and execute product strategies, roadmaps and delivery plans aligned with business objectives. - Design, develop and optimise the complete digital buying journey, from product discovery and search to selection, shopping cart, checkout, payment, order tracking and delivery. - Translate business needs and customer expectations into clear product requirements and actionable development priorities. - Collaborate closely with UX/UI designers to build intuitive, engaging and customer-focused website experiences. - Analyse customer behaviour, feedback and sentiment to identify opportunities for improving the overall user experience. - Lead and coordinate cross-functional teams, including business stakeholders, designers, developers and delivery teams. - Manage stakeholder expectations, communicate product progress and ensure alignment between business and technical teams. - Take full ownership of product outcomes, ensuring successful delivery within agreed timelines. ## Who Are We Looking For? - **8–12 years of relevant professional experience**, with a strong background in Product Management, preferably within eCommerce or digital commerce environments. - Proven ability to independently lead the overall design, development and delivery of complex digital products from concept to successful rollout. - Demonstrated experience in building and managing **end-to-end online buying experiences**, covering product discovery, search, comparison, selection, shopping cart, checkout, payment, order tracking and delivery. - Strong understanding of the **complete eCommerce customer journey**, from initial product exploration to purchase and order fulfilment. - Extensive experience in defining product visions, gathering and translating business requirements, conducting product discovery and building actionable product roadmaps. - Ability to manage the full product development process, from initial design and planning to development, implementation and rollout. - Solid understanding of **website functionality, UX/UI principles and customer behaviour**, with the ability to translate customer insights and sentiment into improved digital experiences. - Proven experience in leading **cross-functional teams**, working closely with business stakeholders, designers, developers and other relevant departments. - Strong stakeholder management skills, with the ability to align expectations, coordinate priorities and take full ownership of product outcomes. - Excellent analytical, communication and problem-solving skills, combined with a strategic mindset and hands-on approach. - Ability to work independently, manage competing priorities and deliver results in a dynamic environment. - Availability to start on short notice. ## Nice to Have - Experience with established eCommerce platforms or webshop solutions. - Familiarity with Agile product development methodologies. - Experience with digital conversion optimisation, customer journey analytics or online payment processes. - Previous experience delivering large-scale digital transformation initiatives. ## What Do We Offer? At Capco, you will have the opportunity to work on challenging and impactful projects in a dynamic, international consulting environment. - An entrepreneurial culture where you are encouraged to take initiative and make a difference. - The opportunity to work alongside talented professionals across business and technology. - Challenging projects that allow you to further develop your expertise and broaden your knowledge. - A collaborative, inclusive and supportive working environment. - Continuous learning and professional development opportunities. - A competitive compensation package aligned with your experience and expertise. ## Join Capco Are you an experienced Product Manager with a passion for eCommerce, digital innovation and creating exceptional customer experiences? Do you enjoy taking ownership, leading teams and transforming ambitious ideas into successful digital products? Then we would love to hear from you. **Join Capco and help shape the future of digital experiences.**