Product Manager - Field Service Management (SaaS)

Job description

### **The Joblogic Story** Established in 1998, **Joblogic** is the UK’s #1 **Field Service Management** (FSM) software platform. We are a global business with offices in the **UK**, **Pakistan**, and **Vietnam**. Since our management buy-out in 2013, we have grown from **~£500K** ARR to **~£35M+** ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from **Vista Equity Partners** — a global technology investor specialising in enterprise software. This investment includes over **£100** million in new primary capital and will fuel our next phase of growth by accelerating our **AI-first roadmap**, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With **Vista’s** backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to **£100M** ARR across international markets. **Joblogic** provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over **100,000** users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms. ## About the role We are looking for a Product Manager with strong experience in Field Service Management (FSM), Facility Management, or operational workflow-driven SaaS products. As a Product Manager at Joblogic, you will play a key role in shaping the future of our platform by deeply understanding how service contractors operate and translating complex operational workflows into intuitive product solutions. You will work closely with engineering, UX, customer-facing teams, and customers themselves to identify real-world operational challenges and build solutions that simplify the daily work of engineers, planners, helpdesk teams, and operations managers. This role is ideal for someone who enjoys solving real operational problems, working closely with users, and building workflow-driven B2B SaaS products. ## What your main focus will be Lead discovery with customers across **field service and facilities management operations**. Understand and map operational workflows including: - Reactive maintenance jobs - Planned Preventative Maintenance (PPM) - Scheduling and dispatch - Field engineer mobile workflows - Asset lifecycle management - Quote → job → invoicing journeys ## You will be expected to: 1. Translate complex operational problems into clear product requirements and solution design. 2. Work closely with UX designers to create intuitive workflows and product experiences. 3. Define and prioritise roadmap initiatives aligned with product strategy and customer value. 4. Collaborate with engineering teams to ensure solutions are practical, scalable, and deliver real operational impact. 5. Validate product ideas through customer interviews, field research, and prototype testing. 6. Monitor product adoption, workflow performance, and user behaviour to continuously improve features. 7. Partner with internal teams including Sales, Customer Success, and Support to ensure successful feature adoption. ## What you bring - 3+ years of experience as a Product Manager within B2B SaaS environments. - Strong understanding of Field Service Management, Facilities Management, or operational workflow-based software. - Experience translating real-world operational processes into clear product logic and requirements. - Strong discovery skills and ability to conduct customer interviews and uncover real problems. - Experience collaborating closely with UX designers and engineering teams. - Strong ability to manage stakeholders and communicate product strategy clearly. - Structured thinking and ability to break down complex workflows into scalable product solutions. - Comfortable working in fast-moving product environments with multiple priorities and cross-functional teams. ## Nice-to-have points - Experience working with **CAFM / FSM / CMMS software platforms**. - Experience building products with **scheduling engines or optimisation logic**. - Experience designing **mobile-first workflows for frontline users**. - Familiarity with **API-driven platforms and system integrations**. - Understanding of **data-driven operational analytics and reporting systems**. ## Remuneration package and benefits - Competitive salary based on experience - Opportunity to work within a global SaaS product company - Career progression opportunities as Joblogic continues to scale internationally - Collaborative, product-focused and innovative working environment - Regular company events and team activities - Learning and development through Joblogic Academy - Access to internal training and product leadership mentoring