Product Manager (Identity Verification)

Job description

We are looking for a Product Manager (Identity Verification) to own and drive identity verification capabilities within our Customer Identity and Access Management (CIAM) transformation program. In this role, you will define policies, processes, and customer journeys that strike the optimal balance between seamless customer experience, fraud prevention, regulatory compliance, and trust. Working closely with Senior Product Management and CIAM leadership, you will act as the business product owner for vendor capabilities and integrations spanning document verification, biometric facial matching, liveness detection, and data validation. You will collaborate with UX, Engineering, Architecture, Fraud, Cyber Security, Privacy, and Operations teams to establish appropriate verification levels across onboarding, account recovery, and high-risk transactions. If you excel at turning complex risk and compliance needs into intuitive, reusable digital journeys while monitoring key metrics like verification success rates and fraud detection, then this opportunity is for you and offers the chance to shape critical identity solutions. Demonstrated experience as a Product Manager or Product Owner within Digital Identity, Identity Verification, KYC, Fraud, CIAM, or customer onboarding environments. Strong domain knowledge of identity proofing concepts, including document verification, biometric verification, facial matching, liveness detection, and customer data validation. Hands-on familiarity or experience with modern Identity Verification providers (such as Daon or equivalent digital identity platforms). Solid understanding of privacy, fraud, security, and regulatory considerations associated with managing customer identity. Proven track record in Agile delivery, taking responsibility for defining business requirements, creating consistent customer journeys, and guiding capabilities through testing, operational readiness, and continuous optimisation. Exceptional stakeholder engagement skills, with a demonstrated ability to align business, technology, risk, legal, and operational teams within a complex enterprise setting. Why NCS? This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other. Ready to make extraordinary happen? We'd love to hear from you. We celebrate diversity and inclusion We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process. Important information Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks. Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal. Make extraordinary happen At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference. Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.