About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Key Responsibilities
- Drive end-to-end product lifecycle – Own discovery, definition, design, launch, adoption, and iteration for assigned Core CRM capabilities; define success metrics and KPIs; use data to prioritize investments, evaluate trade-offs, and guide post-launch improvements.
- Conduct user research and discovery – Conduct customer interviews, persona and workflow analysis to deeply understand dealership processes, sales workflows, and customer pain points; translate insights into product requirements.
- Partner with cross-functional teams – Collaborate with Engineering, Design, Data, GTM, and Customer Success to align on scope, timelines, and execution; lead regular sync meetings and champion product decisions across functions.
- Write clear product specifications – Document requirements, acceptance criteria, and user stories in PRDs and design specs that guide engineering and design execution; ensure clarity and alignment before development begins.
- Monitor adoption and customer health – Track feature adoption, customer engagement, and usage trends; identify adoption barriers and work with Success teams on enablement; drive continuous improvement based on real-world usage patterns.
- Gather and synthesize customer feedback – Establish feedback loops through customer interviews, support tickets, and product analytics; identify patterns and prioritize opportunities with highest customer and business impact.
- Drive business impact and ROI – Define clear success metrics tied to business outcomes (revenue, retention, adoption); regularly report on product performance; demonstrate and communicate product value to leadership and customers.
- Lead sprint planning and agile execution – Facilitate sprint planning, backlog grooming and refinement; ensure teams have clarity on priorities and dependencies; maintain sustainable team velocity and execution quality standards.
Requirements
- 3+ years of Product Management experience owning customer-facing SaaS products
- Advanced degree (MBA or Masters) from a top-tier institution.
- Strong product and business acumen with ability to operate in complex, multi-stakeholder environments
- Analytical and data-driven, with comfort in leveraging dashboards, metrics, and usage insights for product decision-making and continuous improvement
- Excellent written and verbal communication
- Experience partnering closely with Engineering, Design, Data, and GTM teams
- Experience building scalable systems and processes
- Demonstrated experience using Agile methodologies
Preferred Skills
- AI/ML product management experience
- Experience in the automotive retail industry or with dealer/OEM data
- Prior experience with CRM, sales enablement, or lead management products
- Track record of shipping products that drive measurable customer adoption and revenue impact
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
