Product Manager II

PointCentral is the leading smart property technology platform for residential rental communities — powering access, security, automation, and intelligence for multifamily, single-family rental, build-to-rent, and short-term rental properties across the country. We're a subsidiary of Alarm.com, which gives us the stability and infrastructure of a public company with the speed and ambition of a product-led startup.

We are seeking a product manager to join our Enabling Technologies team where you will focus on the physical access systems that are essential for safe and efficient property operations. Vehicle gates, amenity spaces, unit doors – anywhere people move within a community – access control is what ensures the right people can get to the right places at the right times.

Have you ever rented an apartment and noticed all the technology — or lack thereof — keeping the building running? If you've ever thought "I could build something better? At PointCentral, we build complex systems that drive efficiency and profitability for billion-dollar real estate portfolios, while making a real difference in the daily lives of millions of residents. Sound exciting? Let's talk!

RESPONSIBILITIES:

• Own the product development lifecycle of our unified community access platform managing resident, staff, and visitor access across the property.
• Build expertise in access control hardware, protocols, and emerging standards (such as Aliro), and keep an eye on new technologies shaping the future.
• Perform continuous discovery through customer interviews, researching the competitive landscape, and analyzing feedback from sales and support.
• Demonstrate proficiency in leveraging AI tools to achieve product objectives and work collaboratively with engineering.
• Develop and maintain relationships with a variety of technology partners, yielding mutually beneficial product updates and resolving unexpected issues quickly.
• Support PointCentral leadership in strategic customer engagements and meetings with executives from Alarm.com.
• Support beta testing and contribute to technical documentation, training resources, and internal enablement materials.
• Support all revenue teams in qualifying prospects, closing sales, onboarding new customers, and troubleshooting support issues, with a strong willingness to travel onsite to maximize probability of positive outcomes.
• Develop a deep understanding of the rental real estate market, paying close attention to emerging business trends.
• Other duties as assigned.

JOB REQUIREMENTS

• Successful candidates will demonstrate strong natural leadership, critical thinking, self-motivation, excellent communication skills, curiosity, creativity, and tenacity.
• 2-3 years in a technology role with at least 1 year as a product manager.
• Background or experience as a software engineer is desirable.
• Real estate or PropTech experience is highly valued.
• Genuine comfort working with hardware, devices, and physical appliances. You enjoy getting hands-on with products, understanding how they work, and can quickly develop a thorough understanding of technology.
• Willingness to travel occasionally to spend time with customers, partners, and products in the field.
• Humble and willing to assist with miscellaneous product tasks as needs arise with the business, customers, and colleagues.
• Able to focus on delivery of the most important product investments, despite an abundance of business opportunities and urgent product requests.
• No specific degree required. B.S., B.A., or relevant trade experience valued equally. We understand great product managers come from many diverse life experiences.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR POINTCENTRAL?

• Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team!
• Gain well rounded experience: PointCentral offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.